This topic

Full fibre 900 speed issue

Apriliamgt — Wed, 08 Dec 2021 09:37:21 GMT

Hi there .

just had my full fibre 900 installed and I’m getting around 680/115. Upload is what quoted , but getting near the 900+ I should be getting .

all test have been conducted via Ethernet via BT hub and also my own ASUS XT8 mesh routers ( which I can only Assume is better than bt offerings )

I called BT they said to allow time for it to settle or at least I need to allow time . Yes my speed is above my “stay fast guarantee” but also I’m not that far above the speeds of the 500 package . And obviously if this is the speed I can get , I’ll reduce it to that and pay less a month .

any help would be appreciated

Re: Full fibre 900 speed issue

FTTPtoNoWhere — Wed, 08 Dec 2021 12:43:30 GMT

When you say just had your fibre installed. Was this today? Where are you testing the speed?

Re: Full fibre 900 speed issue

Apriliamgt — Wed, 08 Dec 2021 12:57:16 GMT

Fibre was installed yesterday. So has been active for around 24 hours. And in that time I’ve conducted a number of speed tests by ethernet

Tests were done by my laptop using an ethernet port that has a gigabit ethernet connection

Re: Full fibre 900 speed issue

FTTPtoNoWhere — Wed, 08 Dec 2021 13:28:31 GMT

Which service are you using to test your connection?

Re: Full fibre 900 speed issue

Apriliamgt — Wed, 08 Dec 2021 13:41:29 GMT

I’ve used a number of speed test sets . Obviously the main one Speedtest.net Speeds will build, but generally the test will cut off or finish around 650-680 mark

Re: Full fibre 900 speed issue

FTTPtoNoWhere — Wed, 08 Dec 2021 20:55:10 GMT

Have you tried testing multiple devices at the same time and taking a combined total? I'm not really sure about what size of pipes speedtest.net.

My personnel fav is https://fast.com/ by Netflix.

Re: Full fibre 900 speed issue

pippincp — Wed, 08 Dec 2021 20:58:11 GMT

Fast.com is also recommended by the FTTP team.

Re: Full fibre 900 speed issue

NigelB72 — Wed, 08 Dec 2021 21:20:25 GMT

Check your hub sync a speed because your download and upload speeds could be affected by your hardware having bottlenecks and not being able to deliver the full speed of your line. It could be something stupid like memory size or speed, hardrive or processor in your device dragging your available speeds down.

Re: Full fibre 900 speed issue

Apriliamgt — Wed, 08 Dec 2021 21:31:29 GMT

Hi thanks for this .I very double it’s the hardware .

I’ve got a killer gigabit 1gig Ethernet port on my laptop , also I’m using a pretty price AX work 6 router ( but all wired for testing purposes) also hun sync speed is 1000/1000 , between the hub and the ONT

fast.com runs odd on my laptop, seems to freeze and stutter and does read like it does on my desktop computer . But all other speed test seem to run fine ??

Re: Full fibre 900 speed issue

pippincp — Wed, 08 Dec 2021 22:09:36 GMT

Sync speed between hub & ONT is always 1000/1000 no matter which tier you are on.

Try turning AV sorfware off during speedtests and/or try a different browser.

Re: Full fibre 900 speed issue

Apriliamgt — Thu, 09 Dec 2021 01:03:52 GMT

done and done.

still the same

Re: Full fibre 900 speed issue

FTTPtoNoWhere — Thu, 09 Dec 2021 09:59:00 GMT

Why do you think because you have a pricey router it's better? YOU never provided any other information about how many devices you're trying at the same time. The actual spec of the machine running. Other programs running in the background? Windows? Anything that could be using resources to prevent you from hitting max speed?

Re: Full fibre 900 speed issue

Apriliamgt — Thu, 09 Dec 2021 10:12:10 GMT

Ok FAST.com is reporting back 890/110. So I would say it’s pretty much there

Re: Full fibre 900 speed issue

Apriliamgt — Thu, 09 Dec 2021 10:18:47 GMT

Firstly the BT router isn’t great ( which we all know )

the spec of my laptop isn’t bad .

i7 6700hq

Gtx1060

2tb M.2 drive

32gb ram

the only programs running in the back other than the standard suit of windows , would be my stealseries software , steam client , but I have very little installed

no other devices connected at the time of testing, as my fibre has only just been installed 48hrs ago, and most my devices are still running from my virgin internet