This topic

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 15:00:31 GMT

I think I might have a very similar issue. I am a new customer and signed up to the Fibre 2 package which was activated on Monday. When I signed up to it there was a speed estimate of 49-72mbps with a guarantee of 40. Since its activation, I am consistantly getting 41 but no higher so above the speed guarantee.

The issue is that since signing up to it, your website now shows the exact same package as having a speed guarantee of 62 with estimated speeds of 67-73. I have been on the phone constantly trying to get my speed terms changed to this but I am constantly told that those speeds are not available despite being on your website under the same way that I entered into the contract. Unfortunately when I try to sign up to the contract through the website it tries to double my price but also drop the speed down to 20. The only solution I have been told is to keep waiting but I am getting nervous as I do not want to exit my 14 day period especially every other provider is now showing that these speeds are available. As a new customer surely I should able to switch easily especially since it is the exact same package for the same price.

I have checked the Openreach website but it wont allow me to attached an image as its over the file size limit but the top two lines show

VDSL Range A (Clean) High 80 Low 76.5
VDSL Range B (Impacted) High 74.1 Lowe74.1

Please see below readout of my router. Any disconnects are as a result of unplugging whilst decorating rather than a disconnection itself.

Product name	BT Smart Hub 2
Serial number	+091298+2125026465
Fireware version	v0.30.01.08093-BT (Mon Aug 9 20:01:14 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	1 days 3 Hours 27 Mins 12 Secs
Data rate	18.0 Mbps / 44.4 Mbps
Maximum Data rate	18.1 Mbps / 52.8 Mbps
Noise margin	6.0/6.1
Line attenuation	5.5/17.9
Signal attenuation	5.6/16.9
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	2.1 GB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-SWCMPN
2.4 GHz wireless channel	Smart (Channel1)
5 GHz wireless network name	BT-SWCMPN
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	70:97:41:87:3B:7C
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

I hope you can help!

Many thanks

Chris

Re: Is my broadband fibre 2 speed artificially capped or banded

imjolly — Thu, 09 Dec 2021 15:15:45 GMT

can you check for line noise dial 17070 option 2 should be silent and best with coded phone - provided you are not on digital voice

can you post results from dslchecker using phone number

https://www.broadbandchecker.btwholesale.com/#/ADSL

use the camera icon to upload

are you using the master socket? have you tried using test socket with filter

your attainable speed is only 52.8mb - this figure is not affected by your broadband package and should show best your line can handle

Re: Is my broadband fibre 2 speed artificially capped or banded

licquorice — Thu, 09 Dec 2021 15:16:18 GMT

I've moved your post to start a new thread as the thread you posted on is different and marked as solved.

Speed estimates are just that, estimates. Your line will operate at the maximum speed it is capable of, there is nothing to 'switch to'.

You need to give DLM a chance to see if your line is capable of operating with a 3dB margin which will give an increase in speed.

Your line stats do look a little odd in as much as your upload speed is relatively much higher than your download speed.

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 15:25:50 GMT

My telephone is digital voice and the dsl checker doesn’t recognise my number.

Forgive me but, where does it show that my attainable speed is only 52? This is less than the BT website advertises and that dsl checker shows higher than that with my address

Kind regards

Chris

Re: Is my broadband fibre 2 speed artificially capped or banded

licquorice — Thu, 09 Dec 2021 15:27:38 GMT

Screenshot is unreadable, too small.

Maximum data rate in your stats is 52.8.

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 15:30:01 GMT

Sorry but if I go up in size it wont allow me to submit it as too large apparently. I am trying to figure out a way to get around this.

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 15:33:22 GMT

Re: Is my broadband fibre 2 speed artificially capped or banded

licquorice — Thu, 09 Dec 2021 15:33:53 GMT

Never had a problem, just click 'Print screen' paste it into Paint to edit out any personal details and save as Jpeg.

Re: Is my broadband fibre 2 speed artificially capped or banded

imjolly — Thu, 09 Dec 2021 15:36:31 GMT

have you tried using test socket to see if that improves speed

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 15:54:09 GMT

I hadn’t but just tried it and it raises it from 41mb to 43mb

Re: Is my broadband fibre 2 speed artificially capped or banded

imjolly — Thu, 09 Dec 2021 15:56:49 GMT

what about max attainable?

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 16:03:19 GMT

58 on the SmartHub2 log but this is still below the Openreach website guidance and surely BT wouldn’t now be offering a 62 speed fast guarantee unless this was attainable

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 16:25:30 GMT

I have attached a copy of the SmartHub 2 log in the test socket if it assists you. BTW I have no need for any of the other sockets in the house so happy to keep using test socket if there is a way to tidy it up and make that possible?

Product name	BT Smart Hub 2
Serial number	+091298+2125026465
Fireware version	v0.30.01.08093-BT (Mon Aug 9 20:01:14 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	0 days 0 Hours 7 Mins 59 Secs
Data rate	19.2 Mbps / 47.7 Mbps
Maximum Data rate	19.0 Mbps / 57.4 Mbps
Noise margin	6.0/6.3
Line attenuation	5.5/16.8
Signal attenuation	5.6/16.0
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	71.1 MB Uploaded / 44.3 MB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-SWCMPN
2.4 GHz wireless channel	Smart (Channel6)
5 GHz wireless network name	BT-SWCMPN
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	70:97:41:87:3B:7C
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

Many thanks

Chris

Re: Is my broadband fibre 2 speed artificially capped or banded

pippincp — Thu, 09 Dec 2021 17:13:52 GMT

G.Inp is enabled on your cab and takes about 10 days to kick in giving you a speed boost.

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 17:20:06 GMT

So I only need to wait and I should see an improvement in line with what BT website now offers for same package?

Re: Is my broadband fibre 2 speed artificially capped or banded

licquorice — Thu, 09 Dec 2021 17:25:45 GMT

Wait for G.Inp and 3dB noise margin to kick in and post back new stats after a couple of weeks.

Its possible that the reason your speed is much slower than the checker would suggest is that you have an aluminium cable rather than copper.

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 09 Dec 2021 17:30:40 GMT

Thank you! I guess, I will wait and see

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 16 Dec 2021 12:16:44 GMT

My stats do not appear to be improving and some of them to my untrained eye look to be worse. Any ideas?

Thank you!



Fireware version	v0.30.01.08093-BT (Mon Aug 9 20:01:14 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	2 days 22 Hours 46 Mins 43 Secs
Data rate	17.9 Mbps / 47.9 Mbps
Maximum Data rate	17.7 Mbps / 48.3 Mbps
Noise margin	6.0/6.3
Line attenuation	5.5/16.9
Signal attenuation	5.6/16.1
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	2.1 GB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-SWCMPN
2.4 GHz wireless channel	Smart (Channel1)
5 GHz wireless network name	BT-SWCMPN
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	70:97:41:87:3B:7C
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Is my broadband fibre 2 speed artificially capped or banded

imjolly — Thu, 16 Dec 2021 13:30:58 GMT

your stats show your hub dropped internet connection just short of 3 days ago was that a manual reset or loss of internet? G.INP mention needs at least 10 days stable connection before you will see any benefit

is there any noise on landline that could be causing connection problem?

Re: Is my broadband fibre 2 speed artificially capped or banded

ChrisA1 — Thu, 16 Dec 2021 13:51:20 GMT

Thank you for your quick response. Manual disconnection as we are in the process of decorating. I will do my best to keep the router plugged in for longer!