https://community.bt.com/t5/Archive-Staging/Broadband-stability/m-p/2200840#M1220158 <P>Hi. I've been having a problem for around 18 months where my Internet will suddenly cut out between the hours of 6pm and midnight. It will always reconnect after 5 mins or so. After many frustrated phone calls and engineers coming out they finally told me 3 weeks ago its a line stability problem on the network. But I'm still waiting for it to be fixed. Any complaints I open are closed automatically without resolve... Is this a normal wait time for fixing a stability problem or closing complaints?? Thanks</P> Tue, 14 Dec 2021 19:10:00 GMT Garethreed1 2021-12-14T19:10:00Z https://community.bt.com/t5/Archive-Staging/Broadband-stability/m-p/2200840#M1220158 <P>Hi. I've been having a problem for around 18 months where my Internet will suddenly cut out between the hours of 6pm and midnight. It will always reconnect after 5 mins or so. After many frustrated phone calls and engineers coming out they finally told me 3 weeks ago its a line stability problem on the network. But I'm still waiting for it to be fixed. Any complaints I open are closed automatically without resolve... Is this a normal wait time for fixing a stability problem or closing complaints?? Thanks</P> Tue, 14 Dec 2021 19:10:00 GMT https://community.bt.com/t5/Archive-Staging/Broadband-stability/m-p/2200840#M1220158 Garethreed1 2021-12-14T19:10:00Z https://community.bt.com/t5/Archive-Staging/Broadband-stability/m-p/2200969#M1220159 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297308">@Garethreed1</a>, welcome to the forum, and thanks for posting. Sorry that you've had this problem with your broadband for so long and that your complaints are closed before resolution.<BR /><BR />If you check your MyBT do you have any open faults or complaints showing?<BR /><BR />Cheers<BR />John</P> Wed, 15 Dec 2021 10:58:04 GMT https://community.bt.com/t5/Archive-Staging/Broadband-stability/m-p/2200969#M1220159 JohnC2 2021-12-15T10:58:04Z https://community.bt.com/t5/Archive-Staging/Broadband-stability/m-p/2201108#M1220160 <P>There's one open complaint now but only because I reopened it after they closed it. Engineer came today and said he moved me onto a different line by the cabinet... Internet just went again <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Wed, 15 Dec 2021 19:15:01 GMT https://community.bt.com/t5/Archive-Staging/Broadband-stability/m-p/2201108#M1220160 Garethreed1 2021-12-15T19:15:01Z