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Upgrade to Full Fibre 500

robjo — Sat, 18 Dec 2021 20:00:05 GMT

Just upgraded last week from Full Fibre 100 to 500 last week. The upload has changed to 70 however the download speed has stayed 150. Tried BT app speed test and says issue. Any advice would be great.

Rob

Re: Upgrade to Full Fibre 500

Shrubbfamily123 — Sat, 18 Dec 2021 23:20:35 GMT

Have you tried turning ONT off for few minutes then back on.

Re: Upgrade to Full Fibre 500

robjo — Sun, 19 Dec 2021 01:05:12 GMT

Yep have tried to power off the ONT and the hub. Gives same results

Re: Upgrade to Full Fibre 500

Shrubbfamily123 — Sun, 19 Dec 2021 01:06:57 GMT

I guess you need to contact the FTTP Team report as speed fault.

Re: Upgrade to Full Fibre 500

Keith_Beddoe — Sun, 19 Dec 2021 07:06:40 GMT

@robjo

Are you measuring the speed with a computer which has a 1Gb network card, and is directly connected to the home hub, using a Cat6 Ethernet cable?

If you are using a wireless connection, then you will not get the full speed.

Re: Upgrade to Full Fibre 500

robjo — Sun, 19 Dec 2021 08:33:44 GMT

Hi Keith,

thanks for that the speed is there on cat5 cable. Just the Wi-Fi clocks out on 150, always thought new iPhone could go faster then that on 5ghz

Re: Upgrade to Full Fibre 500

Keith_Beddoe — Sun, 19 Dec 2021 08:46:12 GMT

@robjo

This is a copy of an older post from a moderator, which may help.

"I think for the first time ever we are in a situation whereby the speed you can now get through Full Fibre outperforms the capabilities of many devices.

The Smart hub 2 does not come with Wi-Fi 6 but this is something we are looking to include in our next generation of Hub. I don't have any info as to when we will launch a new router by Wi-Fi 6 will bring some improvement.

As an example of what I mean in terms of devices not being able to support the full breadth of speed available on Full Fibre 900, take a look at the table below. This is just for a couple of Apple Smart Phones and Tablets along with popular Samsung models,

Apple (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPHONE SE	Yes	60mbps	300mbps
IPHONE SE 2020	Yes	135mbps	600mbps

Samsung (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-s10e	Yes	135mbps	600mbps
galaxy-s10-5g	Yes	135mbps	600mbps

Apple (Tablets)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPAD pro 3rd gen (Nov 2018)	Yes	135mbps	600mbps
IPAD pro 4th gen (March 2020)	Yes	135mbps	600mbps

Samsung (Tablet)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-tab-s5e	Yes	100mbps	300mbps
galaxy-tab-s6	Yes	60mbps	600mbps

Ethernet should ensure you get the maximum possible speed but I also appreciate that connecting this way is not always possible."