This topic

BT Broadband Upgrade

WorriedParent — Sun, 19 Dec 2021 13:23:51 GMT

Good afternoon,

I have BT Broadband FTTC which has a download speed of 38Mbps.

On Friday 10th Dec I received a text message from BT saying that there would be a short break in my connection

from 0900 Saturday 11th Dec whilst they did an upgrade to their system which would result in increased speed

at no extra cost.

Great! I thought, but there was no noticeable break and my speed is the same.

I therefore assume that the work didn't take place, but how can I confirm this please?

I don't like dangling carrots!

Re: BT Broadband Upgrade

NigelB72 — Sun, 19 Dec 2021 15:12:16 GMT

It's also possible that the upgrade did take place but you could be at the top end of your supported line speed so therefore there was no noticeable speed increase. They've been switching off ADSL and moving people to FTTC so those on ADSL would have got the increased speed.

Re: BT Broadband Upgrade

licquorice — Sun, 19 Dec 2021 15:34:25 GMT

The only possible upgrade that would increase your speed from 38Mbps would be to FTTP.

Re: BT Broadband Upgrade

WorriedParent — Sun, 19 Dec 2021 15:43:28 GMT

Thanks NigelB72,
As I said, I'm already on FTTC, so not sure what they're on about!

Re: BT Broadband Upgrade

WorriedParent — Sun, 19 Dec 2021 15:44:58 GMT

Thanks licquorice, that's what I thought, so is there anyway to find out if the message was sent in error?

Re: BT Broadband Upgrade

licquorice — Sun, 19 Dec 2021 15:51:16 GMT

Not really, just put it down to 'one of those things'.

Re: BT Broadband Upgrade

licquorice — Sun, 19 Dec 2021 15:53:00 GMT

@WorriedParent wrote:
Thanks NigelB72,
As I said, I'm already on FTTC, so not sure what they're on about!

Possibly just a generic text sent to everyone regardless of whether on ADSL or FTTC.

Re: BT Broadband Upgrade

NigelB72 — Sun, 19 Dec 2021 16:24:53 GMT

As @licquorice said, it's more than likely a generic text sent to everyone who could be affected by the outage

Re: BT Broadband Upgrade

WorriedParent — Mon, 20 Dec 2021 18:09:36 GMT

Thanks to everyone who's made a suggestion, but who marked this as SOLVED when it hasn't been?

Surely I'm the only one who can decide that?

Re: BT Broadband Upgrade

licquorice — Mon, 20 Dec 2021 18:33:35 GMT

The mods can decide if a solution has been provided and mark as solved.

You are unlikely to get a more definitive answer to your original question.

Re: BT Broadband Upgrade

WorriedParent — Mon, 20 Dec 2021 20:01:29 GMT

So, there's no way of asking BT to confirm that the work they wrote to me about has actually been carried out?

Re: BT Broadband Upgrade

licquorice — Mon, 20 Dec 2021 20:06:44 GMT

I have no idea why this is bothering you so much. As I said previously, there is no upgrade possible to increase your speed, ergo nothing was done or could be done.

Re: BT Broadband Upgrade

WorriedParent — Mon, 20 Dec 2021 21:33:29 GMT

In which case, why did BT send me a message to say they would be improving my speed?

Re: BT Broadband Upgrade

licquorice — Mon, 20 Dec 2021 21:40:37 GMT

Because it was a mistake and you shouldn't have received it? Has been known to happen. Hence one of the mods marking message 7 as the solution.

Not sure how many times more I can say this. Your speed cannot be improved with an upgrade other than providing full fibre to your house.

Re: BT Broadband Upgrade

Keith_Beddoe — Mon, 20 Dec 2021 21:55:12 GMT

@WorriedParent wrote:
In which case, why did BT send me a message to say they would be improving my speed?

It could be a fake message appearing to come from BT. Did you have to respond in any way to the message?

Just reading the message would confirm to whoever sent it, that your mobile number was active. This is a common tactic used by spammers, so you may get more of these types of messages. I usually delete messages from numbers that I do not recognise.

Re: BT Broadband Upgrade

WorriedParent — Wed, 12 Jan 2022 12:29:46 GMT

Glad to report that my broadband speed is now 46Mbps, up from the 38Mbps of the last few years.
So, it would seem that BT did indeed do an upgrade, although about a month after originally announced.
Of course, I never doubted them for a moment!

Re: BT Broadband Upgrade

licquorice — Wed, 12 Jan 2022 12:43:44 GMT

I can assure you that whatever has caused your slight increase in speed was not due to an 'upgrade'. It was probably due to a fault being cleared or a crosstalk disturber ceasing their service.

Re: BT Broadband Upgrade

WorriedParent — Wed, 12 Jan 2022 15:00:58 GMT

I bow to your superior knowledge, sir, but it's been 38Mbps for literally years, I get the message from BT saying they are going to upgrade to a faster speed, and now it's 46Mbps!

Whatever, I'm now getting a higher speed for the same price, so a happy bunny.

Re: BT Broadband Upgrade

WorriedParent — Tue, 18 Jan 2022 11:18:58 GMT

Just a thought from a non-technical person, but could the increase in speed (which has been a solid 48Mbps for the last couple of weeks) be due to me being transferred to a closer cabinet? This would also account for the 2 hour break that BT warned us about. Is there any way to determine which cabinet we're on, please?

Re: BT Broadband Upgrade

licquorice — Tue, 18 Jan 2022 14:16:09 GMT

It is possible that is what happened, but I would have expected to have seen a larger improvement than the one you have experienced.

If you enter your phone number in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL it will reveal the exchange and cabinet you are connected to. Unless you know which cab you were connected to prior to the speed increase you won't know if your cab has changed however.

Post the cab and exchange information (but not your phone number) and it might give us some clues as to whether it is an infill cabinet.