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Information about fault repair Time scale

rosemerebrig — Tue, 21 Dec 2021 21:13:59 GMT

I have had no fibre service for 5 weeks m many. Calls and visit from technicians has not resolved the problem. It is now with the escalation team who, after repeated promises have not contacted me, it is a though I am being completely ignored. All it want,apart from the repair completed is somebody to let me know what is happening and when I may be back on line. The Halo back up is pretty poor in my area.

Re: Information about fault repair Time scale

imjolly — Tue, 21 Dec 2021 21:42:20 GMT

I have asked mods WHO are BT employees to see if they can help or at least find out what the problem actually is with your connection

They will post here

Re: Information about fault repair Time scale

JohnC2 — Wed, 22 Dec 2021 08:42:55 GMT

Hi @rosemerebrig, welcome to the forum and sorry you're not kept updated about the repair of your fault.

I've sent you a Private Message so you can get in touch with us and we'll be happy to help you with this.

cheers

John

Re: Information about fault repair Time scale

pippincp — Wed, 22 Dec 2021 10:38:32 GMT

Are you in Tottenham? If so your service should be restored.

Re: Information about fault repair Time scale

rosemerebrig — Wed, 22 Dec 2021 12:58:16 GMT

Engineers here now thanks

Re: Information about fault repair Time scale

JohnC2 — Wed, 22 Dec 2021 14:13:24 GMT

Hi @rosemerebrig, thanks for the update. We can't claim the credit for them arriving as we've not got to your case yet. Post back and let us know how the engineer got on.

Cheers

John