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Connection stalled as engineer visit not recorded

sentinalABZ — Fri, 24 Dec 2021 11:11:56 GMT

Broadband switch to BT with upgrade to FTTP was due on 17/12. Engineer arrived as planned but had an issue with a blockage in the ducting and openreach visit requested.

openreach arrived on 21/12 and resolved issue and fibre now run and waiting for BT eng to connect into house.

Checked with BT 23/12 and advised delay is due to duct bloackage and they can’t do anything until Openreach records updated.

Assumed openreach eng would have updated record before moving onto next job. Do I just need to be patient and wait for openreach to update or do I need to escalate and if so how?

Thanks

Re: Connection stalled as engineer visit not recorded

pippincp — Fri, 24 Dec 2021 12:07:32 GMT

Just be patient although it may be advisale to ring the FTTP team say Wed next week as the report should be cleared by then. 0800 587 4787

Re: Connection stalled as engineer visit not recorded

sentinalABZ — Fri, 24 Dec 2021 13:10:01 GMT

Cheers, will wait till after Xmas is out of the way.