This topic

Full fibre broadband

Nuketamilnadu — Mon, 27 Dec 2021 18:58:12 GMT

Before I begin, several people have asked exactly this same question but none of the existing replies are relevant to my situation - so I'm asking for myself.

A few weeks ago I had the need to call an OpenReach engineer to my premises on a different matter irrelevant to this question. While he was here, I asked him when my village was likely to get fibre broadband as I've never been able to get it and I've seen many deals and promotions pass by. To my amazement, he told me that my street has had FULL FIBRE (FTTP) for the last 5 years - possibly longer. So I asked him why haven't we been told this. He checked my postcode and my exact address and told me that it wasn't available here yet. Even the engineer found that unacceptable and somewhat suspicious. He pointed me at an OpenReach online form for me to fill in if my neighbours have fibre but I don't and I duly filled it in. I got absolutely NO feedback from BT or OpenReach about my enquiry so I rang BT. They, in turn contacted OpenReach. It is IMPOSSIBLE to actually speak to anyone at OpenReach and BT said they would escalate the issue on my behalf. I got a couple of perfunctory emails from them which basically said that the 'necessary infrastructure is not available "in your area" yet' - which is complete BS because every single neighbour around me has an FTTP connection EXCEPT me and that includes other people who live in the same postcode! Long story short - I decided to make a total nuisance of myself until I got an explanation and logged several calls back with BT. From one of these calls I was given a QISxxxx number to 'quote in any communication with OpenReach' - which, we all know, is utterly impossible - thereby negating the relevance of the QISxxxx number! Can anyone tell me why connection is a function of HOUSE PREMISES and not just POSTCODE? This reeks of totally unacceptable discrimination based upon - I have no idea - what! Is there anyone else in the same position? How do you break the deadlock and - more importantly - how do you actually get to SPEAK to OpenReach and use the QISxxxx reference? I just want to know what's going on. I think 5 years NOT to provide full access to fibre is utterly unacceptable! Can anyone sort me out please?

Re: Neighbour has fibre I can't

Nuketamilnadu — Sat, 11 Dec 2021 11:40:33 GMT

Hi.

Would you be able to post a link to the Openreach website where you found your address because I've found absolutely nothing of any relevance there myself. I've been beating my brains out about getting fibre for ages and it feels like I'm shouting into a vacuum. I'm on the verge of leaving BT.

Thanks in advance!

Re: Neighbour has fibre I can't

imjolly — Sat, 11 Dec 2021 11:46:15 GMT

the thread you posted on is over 3yrs old so move to start your own thread

enter your phone number if BT customer otherwise use address and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Neighbour has fibre I can't

ojobson — Sat, 11 Dec 2021 13:20:31 GMT

If you have used the availability checker you can make a fibre enquiry with openreach here: https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Re: Full fibre broadband

imjolly — Mon, 27 Dec 2021 19:24:17 GMT

Open reach do not deal, with the public only with their customers ISPs

Enter your phone umber and post results. Remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Neighbour has fibre I can't

Nuketamilnadu — Mon, 27 Dec 2021 19:59:14 GMT

Hi Imjolly!

Just used your link to get my data for my area with the following results:

You will notice that NO fibre appears to be possible and the statement about 'this exchange is not in a fibre priority area' is absolute BS because - clearly - everyone around me can get fibre.

Many thanks for your reply.

Re: Neighbour has fibre I can't

Nuketamilnadu — Mon, 27 Dec 2021 20:02:02 GMT

Hi Ojobson,
I've filled that form in twice now. A complete waste of time. Nothing happens - not even do you get an update unless you ring BT!

Re: Neighbour has fibre I can't

Nuketamilnadu — Mon, 27 Dec 2021 20:05:11 GMT

Hi.
Imjolly below has posted a link to the fibre checker. If your address does not show up in that, I've been told that it's a screw-up with BT's customer database so you need to ring them and try to get someone to sort you out. You are not alone, many, many people report exactly the same problem that you're having. If either BT or OpenReach spoke to people more often we wouldn't get so damned frustrated. Good luck with the quest ahead of you.

Re: Neighbour has fibre I can't

licquorice — Mon, 27 Dec 2021 20:32:10 GMT

@Nuketamilnadu wrote:

Hi Imjolly!

Just used your link to get my data for my area with the following results:

You will notice that NO fibre appears to be possible and the statement about 'this exchange is not in a fibre priority area' is absolute BS because - clearly - everyone around me can get fibre.

Many thanks for your reply.

Enter the address in the checker that you consider has fibre and post the result please.

Re: Neighbour has fibre I can't

imjolly — Mon, 27 Dec 2021 20:45:40 GMT

Dslchecker results certainly don't show any fibre connections available to your phone number

Have you tried phoning the FTTP Team 08005874787 and see if they can help you if you are so sure neighbours have FTTP

Re: Neighbour has fibre I can't

Nuketamilnadu — Mon, 27 Dec 2021 21:10:05 GMT

Hi Imjolly,

Can you explain to me what difference one's phone number makes regarding fibre? The engineer that came to call (as in my original post) pointed out to me the pole and the spur that carry the fibre connections. My main complaint is that it's not my side of the street and it's not my postcode. It is SOLELY my address! According to the same engineer, all that is required is that someone runs a fibre cable from the pole (which I can see from my front door) to my house. Period! That's all that's needed. No-one at BT or OpenReach can tell me why that isn't possible! Do you have any experience with this? Thinking on it further - my phone number is utterly irrelevant anyway since we're talking about FTTP and not FTTC! Even if it was FTTC I could understand there might be a discrepancy - but definitely NOT FTTP! None of it makes any sense. Many thanks for your reply.

Re: Neighbour has fibre I can't

licquorice — Mon, 27 Dec 2021 21:14:00 GMT

Your phone number is not irrelevant, it is the most accurate method of determining the availability of fibre as it reveals the EXACT routing to your property.

Can you answer the question I posed earlier please?

Re: Neighbour has fibre I can't

Nuketamilnadu — Mon, 27 Dec 2021 21:23:57 GMT

Hi Licquorice,

This is our immediate neighbour who is IN our same postcode.

Thank you for your reply.

Re: Neighbour has fibre I can't

imjolly — Mon, 27 Dec 2021 21:24:21 GMT

@Nuketamilnadu wrote:

Hi Imjolly,

Can you explain to me what difference one's phone number makes regarding fibre? The engineer that came to call (as in my original post) pointed out to me the pole and the spur that carry the fibre connections. My main complaint is that it's not my side of the street and it's not my postcode. It is SOLELY my address! According to the same engineer, all that is required is that someone runs a fibre cable from the pole (which I can see from my front door) to my house. Period! That's all that's needed. No-one at BT or OpenReach can tell me why that isn't possible! Do you have any experience with this? Thinking on it further - my phone number is utterly irrelevant anyway since we're talking about FTTP and not FTTC! Even if it was FTTC I could understand there might be a discrepancy - but definitely NOT FTTP! None of it makes any sense. Many thanks for your reply.

I would remind you that everyone here is a customer just like you. I appreciate your frustration but the tone of your posts suggests you have forgotten. People who post here are trying to help and as @licquorice posted your phone number is the most accurate way of finding what is available to you

Re: Neighbour has fibre I can't

licquorice — Mon, 27 Dec 2021 21:30:35 GMT

@Nuketamilnadu wrote:

Hi Licquorice,

This is our immediate neighbour who is IN our same postcode.

Thank you for your reply.

OK, that indicates FTTP available.

Whilst entering your number is the most accurate, if there is a database discrepancy it might be inaccurate. Can yo enter your address rather than phone number in the checker and see what that reveals please?

Re: Neighbour has fibre I can't

Nuketamilnadu — Tue, 28 Dec 2021 08:48:22 GMT

Hi Licquorice,

This is what I get when I enter my address (redacted) into BT's own fibre deals checker page. You will notice that it only talks about ADSL - which is what I already have. I don't know how to use my actual address in any of the more detailed or diagnostic pages since they ask for data that I don't have - other than my telephone number. Thank you for your response. PS: I only took a screenshot of the relevant bits. There is a load of other advertising and Covid information below this which is irrelevant to this discussion. Thank you again.

Re: Neighbour has fibre I can't

PaddyB — Tue, 28 Dec 2021 08:50:47 GMT

Hi @Nuketamilnadu,

Thank you for posting and welcome to the Community. I can understand your frustration and I'm sorry you haven't been able to order Full Fibre. It does look like there could be a database discrepancy.

Do you get the same result when you enter the Telephone number and your address when using the availability checker?

Thanks,

Paddy

Re: Neighbour has fibre I can't

Nuketamilnadu — Tue, 28 Dec 2021 09:59:48 GMT

Hi PaddyB!

I get the same results from both the general enquiry-type, address-based checker and the more detailed, technical telephone number checker. I have raised the possibility of a database error many, many times with BT and all that happens is that I get a very perfunctory email saying they've raised it with OpenReach. They then 'close the case' and I hear nothing more - ever! I'm trying to get an understanding of exactly how they determine who can and who can't get fibre. I come from an IT/Physics background - so I'm firmly on home soil with this. The most frustrating part is that an OpenReach engineer - himself - informed me that all that is required is for someone to run a fibre link from my house to the distribution pole which I can see from my own front door just past the end of my front garden (well, 'garden' in the loosest sense :-_)) I'm struggling to understand the problem. Many thanks for your response.

Re: Neighbour has fibre I can't

licquorice — Tue, 28 Dec 2021 10:58:54 GMT

The checker https://www.broadbandchecker.btwholesale.com/#/ADSL has an address checker function as well as phone number checker. It is this function we are asking you to check to see if there is a general discrepancy or just with your phone number.

Re: Neighbour has fibre I can't

Nuketamilnadu — Tue, 28 Dec 2021 11:28:50 GMT

Thanks Licquorice! I'll give it a shot and let you know... Be back in a couple of mins.