This topic

Broadband

Phil01 — Tue, 28 Dec 2021 11:29:36 GMT

There was planned broadband outage in my area recently so I presume the affected post codes were known. Given: 1. I presume BT records postcodes of those who subscribe to Halo; 2. They also would have a record of mini hub holders.

Question: why can't they automatically activate mini hubs in these circumstances rather than put the onus on subscribers to request activation?

Thanks.

Re: Broadband

Carlusha — Tue, 28 Dec 2021 11:49:43 GMT

@Phil01wrote:
There was planned broadband outage in my area recently so I presume the affected post codes were known. Given: 1. I presume BT records postcodes of those who subscribe to Halo; 2. They also would have a record of mini hub holders.
Question: why can't they automatically activate mini hubs in these circumstances rather than put the onus on subscribers to request activation?
Thanks.

Good question! Perhaps BT do not have a record of allocated mini-hubs by post code in order to perform the mss activation or perhaps a dedicated program to identify and activate.

Re: Broadband

PaddyB — Tue, 28 Dec 2021 12:59:19 GMT

Hi @Phil01,

Thank you for posting.

That is a good suggestion. That would be the main benefit of having Halo 3 + and the Hybrid connection. If there are any issues with the Broadband connection the Mini hub should take over automatically.

You can find out more here - BT Halo 3 +

Thanks,

Paddy