This topic

Parental Controls not working

fluffclark — Wed, 01 Jul 2020 19:23:54 GMT

My Parental controls are set to 'moderate' and I have blocked youtube.com.

However I can still get to youtube.com when I type in the url in the address bar.

My controls have worked ok in the past, but don't seem to be operating anymore.

Can this be resolved?

Re: Parental Controls not working

RobbieMac — Thu, 02 Jul 2020 08:52:17 GMT

Hi @fluffclark,

Welcome to the Community and thanks for your post!

I'm sorry that you are having problems blocking Youtube using BT Parental Controls. Can you have a look at this and let me know if it helps? - How to block Youtube using BT Parental Controls?

Cheers,

Robbie

Re: Parental Controls not working

fluffclark — Thu, 02 Jul 2020 14:07:38 GMT

Yes, I had seen that page (which is a bit out of date!), and had also used those settings...

However, despite these settings, and the report that the controls are active:

All devices connected to my broadband can still access youtube

Re: Parental Controls not working

RobbieMac — Thu, 02 Jul 2020 14:13:39 GMT

Hi @fluffclark

Thanks for posting back and for have a look at that link.

Sorry that the Parental Controls aren't blocking the content. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Parental Controls not working

DavidM — Tue, 07 Jul 2020 12:59:57 GMT

Thanks for letting me know this is sorted @fluffclark. I'm glad I was able to help.

Cheers

David