This topic

MyBT App

Angela1996 — Fri, 03 Jul 2020 13:43:50 GMT

MyBT is only showing mobile accounts. Used to show landlines and broadband but they have disappeared. Any suggestions?

Edmund — Sat, 04 Jul 2020 13:28:41 GMT

For me, My BT does very little. Just brings up an error message when I try to view my usage.

Carlusha — Sat, 04 Jul 2020 13:35:26 GMT

@Angela1996wrote:
MyBT is only showing mobile accounts. Used to show landlines and broadband but they have disappeared. Any suggestions?

Are you logging in using : https://www.bt.com/ ?

Click on MyBT

BT user id and password

Scroll down to Your Products, Click on the Manage button

This should show all your products (and those you don't have).

Angela1996 — Sat, 04 Jul 2020 15:21:49 GMT

Everything shows when logging in via the link but not when using MyBT app.