https://community.bt.com/t5/Archive-Staging/BT-Cloud-Back-Up-LOCK/m-p/2067768#M1220581 <P>Hello,</P><P>&nbsp;</P><P>I have been running the back up to the BT cloud and it has backed up a lot of my files, but has got to a point where it says:</P><P>LOCK:Sorry we are unable to access this file at this time. We'll try again later. &nbsp;</P><P>The back up never gets past this point, still leaving a lot of files not backed up.</P><P>I have searched my PC and can't find a file called LOCK.</P><P>How do I fix this please?</P><P>&nbsp;</P><P>Many thanks</P> Mon, 06 Jul 2020 13:56:12 GMT Dgrubb 2020-07-06T13:56:12Z https://community.bt.com/t5/Archive-Staging/BT-Cloud-Back-Up-LOCK/m-p/2067768#M1220581 <P>Hello,</P><P>&nbsp;</P><P>I have been running the back up to the BT cloud and it has backed up a lot of my files, but has got to a point where it says:</P><P>LOCK:Sorry we are unable to access this file at this time. We'll try again later. &nbsp;</P><P>The back up never gets past this point, still leaving a lot of files not backed up.</P><P>I have searched my PC and can't find a file called LOCK.</P><P>How do I fix this please?</P><P>&nbsp;</P><P>Many thanks</P> Mon, 06 Jul 2020 13:56:12 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud-Back-Up-LOCK/m-p/2067768#M1220581 Dgrubb 2020-07-06T13:56:12Z https://community.bt.com/t5/Archive-Staging/BT-Cloud-Back-Up-LOCK/m-p/2068238#M1220582 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/273908">@Dgrubb</a>&nbsp; welcome to the forum and sorry that you are getting this error when trying to back up the Cloud. You would be best to give the Cloud helpdesk a call on&nbsp;0808 100 6778 as they are best placed to help you with this.</P> <P>cheers</P> <P>John</P> Tue, 07 Jul 2020 15:18:45 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud-Back-Up-LOCK/m-p/2068238#M1220582 JohnC2 2020-07-07T15:18:45Z