This topic

Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Tue, 07 Jul 2020 15:34:21 GMT

Hello,

I have just installed Cloud app update 20.3.10 on my iMac running iOS 10.12.6. The cloud icon appears in the system bar and syncing occurs but the dashboard will not open. Clicking on the icon just causes the app to exit.

All help gratefully received.

Thank you.

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Dode — Tue, 07 Jul 2020 15:54:42 GMT

Click on the icon in the top bar then click in the cog wheel. If its crashing try a reinstall.

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Tue, 07 Jul 2020 16:54:32 GMT

Hello Dode,

Thanks for your reply. When I left or right click on the icon it disappears. I have tried a reinstall but no luck.

Regards,

John

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Dode — Tue, 07 Jul 2020 18:49:07 GMT

Sounds a bit elementary but have you tried uninstalling the app. then restart the iMac before reinstalling.

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Wed, 08 Jul 2020 15:29:32 GMT

Same result, I'm afraid. I did a complete power down, just to be sure.

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Dode — Wed, 08 Jul 2020 18:49:52 GMT

When you uninstalled it did you remove the preference file at the same time;

User>Library> Preferences>com.bt.btcloud.plist

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Wed, 08 Jul 2020 19:29:35 GMT

No, I didnt. Searching now, I cannot find any file named com.bt.btcloud.plist on the system.

Thanks for your perseverance,

John

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

CD179 — Mon, 13 Jul 2020 11:33:49 GMT

Exactly the same problem.Dashboard option not in menu drop down from top bar.No way to acess shortcut, and notifications not working as before, Mac OS 10.15.5

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Mon, 13 Jul 2020 17:45:04 GMT

Hello CD179,

BT Tech Support contacted me directly and recorded the problem occurring on my system. They are currently analysing the problem.

Regards,

John

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

CD179 — Tue, 14 Jul 2020 09:39:34 GMT

Morning, I reported my problem yesterday and got a VOLxxxxxxxxx fault report number and a promise of a reply.

I used to get notifications of everything that happened on the cloud on my side bar, and now nothing. Is yours the same?

Chris

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Tue, 14 Jul 2020 10:53:08 GMT

Hello Chris,

I can't say I have noticed the lack of notifications as I'm a fairly infrequent user of the BT cloud. Just parked some family videos there to share a while ago. Then went to add a few more and got prompted for the update.

Regards,

John

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Dode — Tue, 14 Jul 2020 11:30:45 GMT

Can't say I'm getting any of these problems, although it has been dodgy in the past.

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

CD179 — Tue, 14 Jul 2020 13:25:52 GMT

HI,

Which version of OS are you using ?

Chris

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Tue, 14 Jul 2020 14:02:41 GMT

iOS 10.12.6

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Dode — Tue, 14 Jul 2020 19:46:35 GMT

Using an iMac with OS 10.15.5 and BT Cloud is 20.3.10

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

CD179 — Wed, 15 Jul 2020 08:22:27 GMT

Hi,

Exact versions as mine.Strange how I get no dashboard, no notifications etc.Still awaiting BT to come back ,and hear results from BT tech support for the owner of this thread.

Chris

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

CD179 — Sat, 18 Jul 2020 07:33:09 GMT

Morning John,

Have you had any come back from tech support. Mine did supposedly got passed that direction, but 5 days later have heard nothing.Not even we have a problem and are working on it.

Chris

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Sat, 18 Jul 2020 15:22:16 GMT

Hello Chris,

Nothing since someone from Tech Support called me and recorded the problem happening on my iMac a few days ago. So I guess they are working on it.

Best regards,

John

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

John99999 — Sat, 18 Jul 2020 15:25:21 GMT

I should have added that I can still upload files to the BT Cloud, but I have to check that the upload is finished by interrogating the web interface.

John

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

CD179 — Sun, 19 Jul 2020 08:43:04 GMT

Morning John,

Yes I can upload files, but all other stuff which used to happen does not. Would be helpful if BT released a new set of instructions with a new release.

Yesterday to test I deleted a photo on my mac, but checking today the photo has not been moved to deleted items on the cloud so is it syncing or not.?

Please update me if you hear anything.

Regards

Chris