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Help Antivirus

BedrockFred — Fri, 10 Jul 2020 11:50:31 GMT

BT say I can protect up to 15 devices when I try to install on my mobile I get you have used 2 out of 2 licences you need to remove from 1 device to install on other device

Why is this so?

Re: Help Antivirus

gg30340 — Fri, 10 Jul 2020 12:30:02 GMT

Which broadband package do you have? Only Halo 2 offers 15 licences.

"BT Virus Protect

BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See details."

Re: Help Antivirus

garybs29 — Fri, 10 Jul 2020 13:45:58 GMT

@gg30340wrote:
Which broadband package do you have? Only Halo 2 offers 15 licences.
"BT Virus Protect
BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See details."

Not true according to the link you posted -

All BT Broadband customers get at least two licences free. Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 licences

Re: Help Antivirus

gg30340 — Fri, 10 Jul 2020 15:15:11 GMT

I have no idea if its true or not. The cut and paste was from the BT website so going by that it is only Halo 2 that offers 15. If the link says other wise obviously one of them is wrong.

Re: Help Antivirus

garybs29 — Fri, 10 Jul 2020 16:50:39 GMT

Seems it's BT being as clear as mud again then

Re: Help Antivirus

Moggy56 — Fri, 10 Jul 2020 17:00:21 GMT

I have BT Halo 1 and get protection for 15 devices, shows this in "Broadband Manage", scroll down to "BT Virus Protect" then "Manage".

. When I go to BT/McAfee site it shows I'm using 1 of 15 (I have Norton on all other devices).