https://community.bt.com/t5/Archive-Staging/My-parental-controls-are-not-working/m-p/2072609#M1220786 <P>I have rebooted the hub but it has not changed anything.</P><P>As an extra test, I added a website to the blocked list but it is still showing up when I google it.</P><P>I cleared the caches on both my computer and my phone.</P><P>I don't know what to do now. I just want the moderate version of parental controls as I have teenagers here. They are very reasonable but it is so easy to stumble across something one has not asked for!</P><P>I don't think these parental controls ever worked here but I am now so eager to find a solution that I am considering switching broadband provider.</P><P><SPAN>Please help.</SPAN></P><P><SPAN>Thank you!&nbsp;</SPAN></P><P>&nbsp;</P> Sat, 18 Jul 2020 15:55:12 GMT anne-em 2020-07-18T15:55:12Z https://community.bt.com/t5/Archive-Staging/My-parental-controls-are-not-working/m-p/2072609#M1220786 <P>I have rebooted the hub but it has not changed anything.</P><P>As an extra test, I added a website to the blocked list but it is still showing up when I google it.</P><P>I cleared the caches on both my computer and my phone.</P><P>I don't know what to do now. I just want the moderate version of parental controls as I have teenagers here. They are very reasonable but it is so easy to stumble across something one has not asked for!</P><P>I don't think these parental controls ever worked here but I am now so eager to find a solution that I am considering switching broadband provider.</P><P><SPAN>Please help.</SPAN></P><P><SPAN>Thank you!&nbsp;</SPAN></P><P>&nbsp;</P> Sat, 18 Jul 2020 15:55:12 GMT https://community.bt.com/t5/Archive-Staging/My-parental-controls-are-not-working/m-p/2072609#M1220786 anne-em 2020-07-18T15:55:12Z https://community.bt.com/t5/Archive-Staging/My-parental-controls-are-not-working/m-p/2072625#M1220787 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/275627">@anne-em</a>,</P> <P>Welcome to the Community and thanks for your post!</P> <P>I'm sorry for the problems you're having with Parental Controls.&nbsp; This isn't something the Community will be able to help with and we will need to pick this up for you from here.</P> <P>I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank" rel="noopener">Private messages</A></P> <P>Cheers,</P> <P>Robbie</P> Sat, 18 Jul 2020 17:17:32 GMT https://community.bt.com/t5/Archive-Staging/My-parental-controls-are-not-working/m-p/2072625#M1220787 RobbieMac 2020-07-18T17:17:32Z