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BT Cloud Error Code UN2

Mr_Incredible — Tue, 21 Jul 2020 12:51:30 GMT

Today my BT App on my PC won't login into BT Cloud. I get a UN2 error and cannot get further. I can log into my account through a web browser, but the BT Cloud service does not appear in my control panel / account details. What gives?

Thanks

Re: BT Cloud Error Code UN2

RKM — Tue, 21 Jul 2020 13:23:21 GMT

Same here. BT Cloud came up with the log-in screen when I rebooted my machine today and won't accept my login details. I get a message something like "You don't appear to be eligible for BTCloud on that account.", which is strange as I have been using it for years. Like you, I logged into my BT Account and tried to access the BTCloud we page from there, only to get the UN2 error.

Update @ 14:22: I just checked again, to make sure that I was quoting the "not eligible" message correctly and BTCloud login now seems to work.

Re: BT Cloud Error Code UN2

Mr_Incredible — Tue, 21 Jul 2020 15:44:38 GMT

Aye, it's working again. The Web page for the bt cloud was down altogether '404' not found, so suspect the entire system was down.

Re: BT Cloud Error Code UN2

Jaycee19 — Mon, 03 Aug 2020 15:29:06 GMT

Lucky you,I wish mine was.