This topic

Parental Controls

ginnymat — Thu, 23 Jul 2020 14:03:34 GMT

I want to impose severe restrictions on gaming, gambling and self-harm but leave some of the other categories like fashion or search as off or light. How can I do this? I've just had a try but the parental controls facility appears to be very all or nothing !

Re: Parental Controls

PaddyB — Thu, 23 Jul 2020 19:22:05 GMT

Hi @ginnymat,

Welcome to the Community and thank you for posting.

When you're setting up the Parental Controls you can customise them to block certain categories.

Log in to My BT with your BT ID
Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls
Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tab
You can select from the three pre-defined filter levels - 'Strict', 'Moderate' and 'Light'. Just move the slider to the filter level you want and select Save changes. You'll see a list of what categories will be blocked by that filter setting
You can then customise this filter level even further by moving the slider to Custom. Just select or de-select any blocking category you want to change
To make the changes, click Save Changes at the bottom of the section
Your new filter level will be active within 10 minutes.

Please give that a try and let me know how you get on?

PaddyB

Re: Parental Controls

ginnymat — Sat, 25 Jul 2020 20:15:07 GMT

Thanks PaddyB, all sorted now and hopefully, my household will now be safer online!

Re: Parental Controls

blakums — Wed, 19 Aug 2020 17:41:01 GMT

I’ve clicked on My BT several times and I can’t find “Manage your extras” anywhere...very frustrating as I’m having to put the PIN in every time I watch certain channels!!

Re: Parental Controls

NeilO — Wed, 19 Aug 2020 19:08:44 GMT

@blakums welcome to the community and thanks for posting, are you using the MyBT app or the www.bt.com/mybt website? If you're on the MyBT app the instructions are different.

In the My BT App, tap Packages
Scroll across and tap the Package type
Tap See broadband extras

Re: Parental Controls

blakums — Thu, 20 Aug 2020 18:00:57 GMT

Hi Neil,

Thanks for taking the time to reply.

I do use the MyBT App but, despite being reasonably savvy on it, I can’t find ‘packages’, either on my IPhone or my IPad.

I give up!

Thanks anyway, regards, Ian

Re: Parental Controls

PaddyB — Thu, 20 Aug 2020 19:01:57 GMT

Hi @blakums,

Thank you for posting back. I've checked the app on my phone and the wording has changed, sorry about that.

Once you log in if you click "Your Products"

Then select "Your Broadband" if you scroll down that page there a heading "Included with your broadband".

If you click "manage" under the Parental Controls heading that will allow you to set up the Parental Controls.

Thanks

PaddyB

Re: Parental Controls

blakums — Thu, 20 Aug 2020 19:36:04 GMT

I found it!! Many thanks 👍

That said, when I got to it, it said ‘Please Wait’ and remained like that so I’ll try again tomorrow.

Thanks muchly