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BT Cloud problem with video files (mkv)

robby2k9 — Sat, 01 Aug 2020 10:56:24 GMT

Since the update to BT Cloud a couple of weeks ago I haven't been able to upload video files to my cloud drive. They appear on the drive but can't be accessed, instead giving the message - this video is currently being processed, please try again later - How late is later? so far it's been several days & still the same message. Just to be sure it wasn't a problem with the files I deleted a file that was uploaded successfully before the update & re-uploaded it, but once again its hanging, its been processing for 2 days now. Someone needs to sort this.

Re: BT Cloud problem with video files (mkv)

Fear — Mon, 03 Aug 2020 13:00:29 GMT

Are you using the website or an app for it? I had to uninstall my app on my iPad and download it again to get it working. It was fine on the website though.

Re: BT Cloud problem with video files (mkv)

robby2k9 — Mon, 03 Aug 2020 16:22:45 GMT

I've worked out what's going on, it's all to do with the file size. In the past, videos of less than 500MB would be 'processed' on uploading & then made available to play directly from the cloud. Videos over 500MB wouldn't be processed & would only be available to download. It would seem that the new cloud site is trying to process the larger files & getting stuck, not recognising them as being too big to process. I've discovered that by going into ALL FILES I can select the offending file & it will download from there, so it's no longer a problem (but it's still an annoyance).