This topic

BTWifi-with-FON

Lukecoleman8 — Sat, 27 Jun 2020 17:29:23 GMT

Hi there,

How can I ensure I’m opted out of the BT WiFi network/BTwifi with FON? I’m pretty sure I went into “my BT” and opted out but when I check my router settings it still appears to be opted in?

Some assistance in turning it off / opting out would be appreciated.

Re: BTWifi-with-FON

imjolly — Sat, 27 Jun 2020 17:52:59 GMT

It can take up to 28 days before your hub shows btwifi as off. Just need to wait

Re: BTWifi-with-FON

Lukecoleman8 — Sun, 02 Aug 2020 17:49:54 GMT

Hi,

Thanks for the reply, but I can confirm it’s been over 28 days since processed it as off in my account yet it’s still showing as on within the router. How can I escalate it to get it switched off as originally requested?

Cheers

Re: BTWifi-with-FON

mgylsk — Sun, 02 Aug 2020 19:42:11 GMT

Hi @Lukecoleman8 I suggest you repeat the opt in/out again from my BT. Then switch off your hub for few hours or leave it overnight if you're not using broadband.

Re: BTWifi-with-FON

Lukecoleman8 — Sun, 02 Aug 2020 21:44:40 GMT

Hey,

Appreciate the reply and suggestion but I’ve tried the opt in/out process already with no luck. Is there anyone I can escalate it to from within BT who can just ensure it’s disabled once and for all for me?

thanks

Re: BTWifi-with-FON

Lukecoleman8 — Tue, 18 Aug 2020 19:43:42 GMT

Hi , can anyone help? Tried all the suggested steps yet it’s still “on” via the router settings.

Re: BTWifi-with-FON

mgylsk — Tue, 18 Aug 2020 23:37:23 GMT

Hi @Lukecoleman8 which hub you are using now? Is there any particular reason that you want to opt out?

Re: BTWifi-with-FON

Lukecoleman8 — Wed, 19 Aug 2020 21:01:38 GMT

Hi, I’m using the latest smart hub 2. I have no need for the facility and hence want it off. As I said opted out months ago, yet it’s still even after rebooting my router showing as “on” within settings.

Re: BTWifi-with-FON

imjolly — Wed, 19 Aug 2020 21:25:15 GMT

I have asked mods to help you opt out btwifi. They will post here

Re: BTWifi-with-FON

Lukecoleman8 — Wed, 19 Aug 2020 22:13:48 GMT

Thanks, much appreciated

Re: BTWifi-with-FON

DanielS — Thu, 20 Aug 2020 08:18:50 GMT

Hi @Lukecoleman8,

I'm sorry to see that you haven't been opted out yet. I'll send you a private message with some info that we need. We will also need a screenshot of the page that shows you opted out when you reply to that private message.

Thanks

DanielS