This topic

Unable to access BT cloud

martin_wilson — Mon, 10 Aug 2020 16:43:32 GMT

Hi,

hope some one can help activated BT cloud on Thursday or Friday last week and still cannot access it.

Getting UN2 error when try going to web version.

and when try to see status in my account get -"Sorry,there's been a error while fetching your cloud details"

Help please

Re: Unable to access BT cloud

martin_wilson — Thu, 10 Sep 2020 15:47:54 GMT

Can anyone help?

Re: Unable to access BT cloud

DavidM — Thu, 10 Sep 2020 17:27:59 GMT

Hi @martin_wilson and thanks for posting.

I'm sorry you can't access your cloud. Are you able to post some screen shots of what you're seeing?

Cheers

David

Re: Unable to access BT cloud

martin_wilson — Thu, 10 Sep 2020 19:34:26 GMT

This what I get when going to manage my cloud

Re: Unable to access BT cloud

NeilO — Thu, 10 Sep 2020 19:51:55 GMT

@martin_wilson thanks for posting the screenshot, we'll need to raise a fault with the cloud team to get that looked into, I'll send you a private message so you can get in touch.