https://community.bt.com/t5/Archive-Staging/Bt-Cloud/m-p/2083861#M1221020 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/277769">@david2911</a>,</P> <P>Welcome to the Community and thanks for taking the time to post. I'm sorry that you're unable to activate BT Cloud.</P> <P>The UN2 error code is used when the problems doesn't fit any of the other standard error codes. We would need to take a look into this for you. I have sent you a private message.</P> <P>Thanks</P> <P>Matt</P> Mon, 17 Aug 2020 16:26:09 GMT Matt-S 2020-08-17T16:26:09Z https://community.bt.com/t5/Archive-Staging/Bt-Cloud/m-p/2083850#M1221019 <P>I have Fibre with BT Halo 1 and when I try to activate BT cloud I get an error code UN2. Any ideas of the problem.</P> Mon, 17 Aug 2020 16:02:05 GMT https://community.bt.com/t5/Archive-Staging/Bt-Cloud/m-p/2083850#M1221019 david2911 2020-08-17T16:02:05Z https://community.bt.com/t5/Archive-Staging/Bt-Cloud/m-p/2083861#M1221020 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/277769">@david2911</a>,</P> <P>Welcome to the Community and thanks for taking the time to post. I'm sorry that you're unable to activate BT Cloud.</P> <P>The UN2 error code is used when the problems doesn't fit any of the other standard error codes. We would need to take a look into this for you. I have sent you a private message.</P> <P>Thanks</P> <P>Matt</P> Mon, 17 Aug 2020 16:26:09 GMT https://community.bt.com/t5/Archive-Staging/Bt-Cloud/m-p/2083861#M1221020 Matt-S 2020-08-17T16:26:09Z