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BT Cloud: Error code UN2

Kungfauxn00b — Tue, 25 Aug 2020 12:21:20 GMT

Hey, today I've started to get an error when logging in to BT Cloud – error code UN2. I've checked my account and it's included but when I click "Manage" it says, "Sorry,there's been a error while fetching your cloud details." so I guess that has something to do with it? Anyone know how to resolve this?

Re: BT Cloud: Error code UN2

Mark_S_G — Tue, 25 Aug 2020 12:29:53 GMT

I'm getting exactly the same error message. Only got one account ID and I've been using BT Cloud for years. Can't see any messages anywhere on the BT Website about problems with BT Cloud. Anyone else heard is something's wrong?

Re: BT Cloud: Error code UN2

davcart — Tue, 25 Aug 2020 12:31:32 GMT

I am getting the same message today. I have had it before and it has just corrected itself at some point - no idea why it happens, I am afraid.

Re: BT Cloud: Error code UN2

SonySandy — Tue, 25 Aug 2020 12:33:36 GMT

Same problem here. Was working fine a couple of days ago when I backed up a ton of content off my phone. Typical that the day you need access is the day BT break it.

Re: BT Cloud: Error code UN2

pipkent — Tue, 25 Aug 2020 12:36:27 GMT

Me too - and many others I see. Mine conked after I'd been logged in for several hours, so it must have crashed about an hour ago, I think. It must be down. I get the same error message.

Re: BT Cloud: Error code UN2

bobreed — Tue, 25 Aug 2020 12:42:13 GMT

Same problem here. Was ok first thing this morning. Cloud app and web interface login to cloud all not working at present. Also seeing this message which is strange as have been using cloud and this login for ages.

'It doesn't look like you are eligible for BT Cloud on this BT ID' error code UN2

Mullrine — Tue, 25 Aug 2020 12:43:06 GMT

Well I was yesterday. And the day before. BT Cloud is signed out and signing in with the correct details just results in the same.

Re: BT Cloud Error Code UN2

visheshgoel1 — Tue, 25 Aug 2020 12:47:58 GMT

I have the same error code and cant login to bt cloud today. i am wondering What is the solution

Re: BT Cloud: Error code UN2

GeneralPostoffice — Tue, 25 Aug 2020 12:48:35 GMT

Another one here, unable to sign in and getting the message "It doesn't look you are eligible for BT Cloud on this BT ID"....

I'd just recently started to use it for the first time, after having it for years. Thought I might as well take advantage of the generous amount of data storage as my Google Drive was filling. Hmmm. Seems like I shouldn't plan on being able to get the data back when I want it..... not exactly a good USP for a cloud drive service.

BT cloud login error Un2

visheshgoel1 — Tue, 25 Aug 2020 12:49:53 GMT

i am not able to connect to BT cloud and it gives an error code as UN2 all of a sudden

it says this service is not available for this ID which is completely wrong as i have access to it and have loads of pictures uploaded also

Whats wrong all of a sudden that i am not able to login

i can see a lot of people also posted this issue but is there any solution?

Re: BT Cloud: Error code UN2

Tomg35 — Tue, 25 Aug 2020 12:49:57 GMT

Yup, me too. Trying to find a way to talk to someone is hopeless. If you go to the contact us bit you just go round in circles.

I would ring up but I just know that will be painful

Re: BT Cloud: Error code UN2

Paul_P — Tue, 25 Aug 2020 12:50:27 GMT

I have the same issue and not for the first time. It seems to be a regular occurrence.

If I try and "Manage BT Cloud" from with the MyBT portal I also get the following error message

Re: BT Cloud Error Code UN2

Eldromo — Tue, 25 Aug 2020 12:50:52 GMT

I'm having the same issues as of today. Also - when I try to access my cloud files online, via Manage Your BT Cloud, I get 'Sorry,there's been a error while fetching your cloud details.'

Re: 'It doesn't look like you are eligible for BT Cloud on this BT ID' error code UN2

Hestia — Tue, 25 Aug 2020 12:51:22 GMT

Me, too and I am stuck in an endless loop on the website trying to find out where to send a message as apparently this is the best way to contact them!

Every time I go into 'manage my service' it just takes me to a sales page to buy a new broadband account (why?) and anywhere that it says 'contact us' it just takes you to a list of FAQs, none of which is 'we've been tinkering with the BT Cloud again and managed to wreck your service, just like we did a couple of years ago which took six months to fix'.

Last time I had to get some BT person to shadow my screen to prove that I had no Cloud access because they wouldn't believe me. So looking forward to doing this again (access via the app doesn't work either and it just tells me that the page no longer exists). It would just be nice to have some reassurance that it's not going to take six months to fix again and that my data hasn't been deleted.

Re: BT Cloud: Error code UN2

JVR — Tue, 25 Aug 2020 12:55:40 GMT

Experiencing the same issue. The BT Cloud app appeared on my screen around 1PM with no login details, when I tried logging in I get

which is bogus as I've been using it for years. The browser also won't work. It would appear the service is down, hopefully someone at BT is working on it and someone might want to let us know when they expect it to come back up.

Re: 'It doesn't look like you are eligible for BT Cloud on this BT ID' error code UN2

Alc — Tue, 25 Aug 2020 12:56:22 GMT

Same problem here

Re: BT Cloud: Error code UN2

GeneralPostoffice — Tue, 25 Aug 2020 13:07:19 GMT

The mobile app on my phone appears to still work ... but no login via website or windows client.

EDIT: Spoke too soon ... it did seem to work (I could browse all my stored files), then it crashed out, then it wouldn't let me log back in......

Re: BT Cloud: Error code UN2

billcubbon — Tue, 25 Aug 2020 13:11:47 GMT

BT Cloud not working. Same Error code UN2.

Re: 'It doesn't look like you are eligible for BT Cloud on this BT ID' error code UN2

Qin — Tue, 25 Aug 2020 13:12:54 GMT

Started to saw the same problem this morning. The app shows the error, web login shows the error. I even checked my BT account to see if BT Cloud service is still in my package, and yes I'm eligible for BT Cloud service.

Re: 'It doesn't look like you are eligible for BT Cloud on this BT ID' error code UN2

BG4 — Tue, 25 Aug 2020 13:16:53 GMT

I have the same issue. Under My BT /My Products the BT CLOUD TILE says activate in red but clicking it does not work. I have been using BT Cloud for months with no issues.