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Parental controls

Hube123 — Wed, 09 Sep 2020 17:05:55 GMT

I’m trying to set up parental controls and every time I try to do it it says activate . I click on this but I never get beyond this stage.

any idea how to resolve this?

same for web protect. I click on switch on but it never does

Re: Parental controls

NeilO — Wed, 09 Sep 2020 18:35:31 GMT

Hi @Hube123, welcome to the community and thanks for posting. I've seen this happen before when the account number on the BT ID was for a closed account. Can you login to www.bt.com/mybt and make sure the account number is correct? If you have a new account number you can also add that in settings.

Re: Parental controls

Hube123 — Wed, 09 Sep 2020 19:03:56 GMT

Hi neil

yes it is linked to correct account. There is also an old account but this is for my new account. I just get the same message saying I need to activate parental control. I click to activate and I get a message saying parental controls will be switched on in 2 hours. Problem is they never are!!

Re: Parental controls

NeilO — Wed, 09 Sep 2020 19:30:30 GMT

Hi @Hube123, thanks for checking that, we'll need to take a look at this for you so I'll send you a private message in a moment so you can get in touch with the moderation team.

Re: Parental controls

Hube123 — Thu, 10 Sep 2020 09:59:06 GMT

Thanks neil, have you managed to send the private message as I can’t see it

Re: Parental controls

JohnC2 — Thu, 10 Sep 2020 10:33:18 GMT

Hi @Hube123 sorry Neil must have forgotten to send the message. I've sent you over the message now.

cheers

John