https://community.bt.com/t5/Archive-Staging/BT-Cloud-Freezing/m-p/2094278#M1221348 <P>I'm running BT Cloud app on my Mac OS 10.15 and it has started to freeze and nothing syncs.</P> <P>I've rung the helpdesk and after an hour and being put through to 5 different people and cut off twice they said "we only provide support for the Cloud account and there's nothing wrong with your account". &nbsp;I should have known I wasn't speaking to anyone who knew what they were doing when he said "what does hanging mean?" when I explained my problem.</P> <P>so there doesn't seem to be any tech support for the Cloud app. honestly, you couldn't make it up - no one would believe BT could be THAT useless.</P> Mon, 14 Sep 2020 16:48:43 GMT paulkeleher 2020-09-14T16:48:43Z https://community.bt.com/t5/Archive-Staging/BT-Cloud-Freezing/m-p/2094278#M1221348 <P>I'm running BT Cloud app on my Mac OS 10.15 and it has started to freeze and nothing syncs.</P> <P>I've rung the helpdesk and after an hour and being put through to 5 different people and cut off twice they said "we only provide support for the Cloud account and there's nothing wrong with your account". &nbsp;I should have known I wasn't speaking to anyone who knew what they were doing when he said "what does hanging mean?" when I explained my problem.</P> <P>so there doesn't seem to be any tech support for the Cloud app. honestly, you couldn't make it up - no one would believe BT could be THAT useless.</P> Mon, 14 Sep 2020 16:48:43 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud-Freezing/m-p/2094278#M1221348 paulkeleher 2020-09-14T16:48:43Z