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I can log on to emails but can't access cloud

deldeacon7 — Tue, 15 Sep 2020 03:32:49 GMT

Hi hope someone can help, up until a couple of days ago I could get into the cloud, now I get the message I am not the primary account holder, which I am, no issues with the password as can access emails, advice please as I do not want to loose all that is saved up in the cloud, Thanks

Re: I can log on to emails but can't access cloud

NeilO — Tue, 15 Sep 2020 10:01:31 GMT

Hi @deleacon7 welcome to the community and thanks for posting, I'm really sorry you're having trouble accessing your BT Cloud service. Can you check if it's showing in your products section of MyBT?

Log in to www.bt.com/mybt using your BT ID
Go to Your Products
Scroll down to the BT Cloud panel

Re: I can log on to emails but can't access cloud

deldeacon7 — Tue, 15 Sep 2020 13:57:08 GMT

Yes it is showing as active

Re: I can log on to emails but can't access cloud

DarrenW — Thu, 17 Sep 2020 08:39:18 GMT

Hi @deldeacon7

If you send me a direct message with your BT ID or Account number I will have a look for you