https://community.bt.com/t5/Archive-Staging/My-BT-App/m-p/2095288#M1221366 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/279782">@Bess</a>,</P> <P>Welcome to the Community and thanks for taking the time to post.</P> <P>I'm sorry to hear that your usage data is missing from your BTID.</P> <P>I've sent you a Private Message with details on how you can get in contact with the mod team so we can raise a case to have this fixed for you.</P> <P>Thanks</P> <P>Matt</P> Fri, 18 Sep 2020 08:47:12 GMT Matt-S 2020-09-18T08:47:12Z https://community.bt.com/t5/Archive-Staging/My-BT-App/m-p/2095255#M1221365 <P>I can’t access the usage on my landline on the bt app, it says Sorry we can’t access your data, refresh your page, which I have many times and it does work. It’s the same on my online account. it’s been like it for a couple of weeks</P> Fri, 18 Sep 2020 07:12:45 GMT https://community.bt.com/t5/Archive-Staging/My-BT-App/m-p/2095255#M1221365 Bess 2020-09-18T07:12:45Z https://community.bt.com/t5/Archive-Staging/My-BT-App/m-p/2095288#M1221366 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/279782">@Bess</a>,</P> <P>Welcome to the Community and thanks for taking the time to post.</P> <P>I'm sorry to hear that your usage data is missing from your BTID.</P> <P>I've sent you a Private Message with details on how you can get in contact with the mod team so we can raise a case to have this fixed for you.</P> <P>Thanks</P> <P>Matt</P> Fri, 18 Sep 2020 08:47:12 GMT https://community.bt.com/t5/Archive-Staging/My-BT-App/m-p/2095288#M1221366 Matt-S 2020-09-18T08:47:12Z