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My BT app: Unable to log in since iOS 14 upgrade

geecee20 — Fri, 25 Sep 2020 11:30:13 GMT

I recently upgraded my iPhone 11 to iOS 14. The BT app no longer lets me log in. It keeps timing out after entering my bt ID user name and password. It worked before the upgrade no problems. I have deleted the app and re-installed it but makes n difference. Any ideas?

Re: My BT app: Unable to log in since iOS 14 upgrade

imjolly — Fri, 25 Sep 2020 11:56:10 GMT

did you read this post

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Private-Address-MAC-Randomisation-IOS14-Apple-devices/td-p/2094768

Re: My BT app: Unable to log in since iOS 14 upgrade

geecee20 — Fri, 25 Sep 2020 16:06:24 GMT

Thanks I will see if it helps

Re: My BT app: Unable to log in since iOS 14 upgrade

geecee20 — Fri, 25 Sep 2020 19:38:37 GMT

Hi, thanks for posting a link to access controls, but we don't use them with our BT hub. I can see private network settings in my wi fi settings on my phone and have forgotten the network and rejoined it on my phone, but it hasn't made any difference to being able to access the BT app further than my password!

Re: My BT app: Unable to log in since iOS 14 upgrade

Ribblelancs — Fri, 25 Sep 2020 20:11:01 GMT

This this may or not help.

An update to MyBt came through on 17 Sept, after the iOS 14 update, Have you installed it? It may help, or give confidence that the system is up to date.

Re: My BT app: Unable to log in since iOS 14 upgrade

geecee20 — Sat, 26 Sep 2020 07:19:33 GMT

Yes I have already updated the app. I still can’t get in, still the same time out error when trying to log in. I’ve restarted the hub (smart 2), I’ve seen my phone Wi-Fi settings has 2 x ipv6 addresses for me, not sure if that’s a clue to the issue but would possibly explain the private address addition by iOS 14.

Re: My BT app: Unable to log in since iOS 14 upgrade

Silent700 — Thu, 01 Oct 2020 15:32:09 GMT

I have been having exactly the same issue. How am I meant to manage the three Complete WiFi Discs without this?

Re: My BT app: Unable to log in since iOS 14 upgrade

geecee20 — Thu, 01 Oct 2020 17:05:52 GMT

Glad I’m not the only one then. Can’t get into BT cloud app either.

The easiest way I have found to check the discs is to log into the hub. A bit more long winded so not as good as the app.

Re: My BT app: Unable to log in since iOS 14 upgrade

Silent700 — Tue, 06 Oct 2020 15:25:34 GMT

Dear Moderators. Any chance of some action on this? I need the App to continue to try to optimise the location of our three discs.

Re: My BT app: Unable to log in since iOS 14 upgrade

Dode — Tue, 06 Oct 2020 15:55:28 GMT

Have you tried logging in with Face ID? It can be set up from Settings.

Re: My BT app: Unable to log in since iOS 14 upgrade

Silent700 — Tue, 06 Oct 2020 19:12:47 GMT

It was set up for face id. However, since the change the app has been requesting a full log-in and then timing out. I have done a full re-install and the problem is still there.

Re: My BT app: Unable to log in since iOS 14 upgrade

Ptb80 — Tue, 01 Dec 2020 20:25:36 GMT

Did you manage to resolve this. I have the same problem

Re: My BT app: Unable to log in since iOS 14 upgrade

geecee20 — Wed, 02 Dec 2020 09:33:33 GMT

I left it for about 2 months and eventually the issue resolved itself. There were about 2 more IOS updates and then I tried the BT app again a couple of weeks ago, and got in no problem. Didn’t have to contact BT in the end! BT Cloud also worked fine. Fingers crossed it lasts!