This topic

Wifi Hotspot connection

steventroman — Fri, 02 Oct 2020 09:20:58 GMT

I am unable to connect to any Wi-fi hotspots. I am a BT broadband customer. I tried using my user name and password which gets me into my BT account successfully but this does not allow me to connect. I have tried using my e-mail address also as username, again with success. Any help would be gratefully appreciated.

Re: Wifi Hotspot connection

imjolly — Fri, 02 Oct 2020 09:24:04 GMT

can you try and connect to the BTWIFI network from your own hub using BTID and password

Re: Wifi Hotspot connection

iniltous — Fri, 02 Oct 2020 09:25:03 GMT

Are you opted in, does your own home BT broadband offer a BT WiFi channel for others to use, obviously someone who opts out of the system cannot access it themselves elsewhere for ‘free’

Re: Wifi Hotspot connection

steventroman — Fri, 02 Oct 2020 09:27:59 GMT

Thanks for your answer. I am not aware of opting in /out. Where would I find and update this status?

Re: Wifi Hotspot connection

imjolly — Fri, 02 Oct 2020 09:50:27 GMT

check hub manager advanced settings then technical log information and look to see if BTWIFI activated

you can also check with phone to see if BTWIFI connection showing alongside home network

Re: Wifi Hotspot connection

steventroman — Fri, 02 Oct 2020 09:54:15 GMT

Thanks. On my phone it shows BTWifi under my networks and BTWifi-X hotspots under other networks. Does this mean I am opted in?

Re: Wifi Hotspot connection

steventroman — Fri, 02 Oct 2020 09:58:55 GMT

Checked in the Technical Log and WiFi is activated

Re: Wifi Hotspot connection

imjolly — Fri, 02 Oct 2020 11:21:13 GMT

you are opted in normally by default

you should try and connect to BTWIFI if android phone or BTWIFI-X if iphone