This topic

BT Parental Controls not working

johnsoka — Sat, 03 Oct 2020 07:26:49 GMT

Any idea what they did? I have been communicating with BT for weeks on Athena same issue with no luck so far! Even upgraded our BT Broadband in between but the brand new Hub instal made no difference...

Re: BT Parental Controls not working

Matt-S — Sat, 03 Oct 2020 07:31:37 GMT

Hi @johnsoka,

Welcome back to the Community and thanks for taking the time to post. Sorry to hear that you are having problems with Parental Controls.

I have moved your post onto its own thread so we can better help you.

Can you tell me a little more about the problem you are having with Parental Controls, are any websites getting blocked that should be getting blocked?

Can you post a screenshot of your Parental Control settings?

Thanks
Matt

Re: BT Parental Controls not working

johnsoka — Sat, 03 Oct 2020 08:30:05 GMT

Thanks Matt, your colleague/peer David has been helping me for a few months and the issue is with BT engineers apparently. No luck as yet sadly - I was searching for comparable cases in the hope they might shed some light in our problem!

Re: BT Parental Controls not working

Langford — Wed, 07 Oct 2020 09:25:32 GMT

Still, no luck but they have come back to me saying that it might be in relation to our IP address. They are still working on getting this resolved and it is looking like they will need to delete the Parental controls in the background and then re-add them.