This topic

BT Cloud iOS App Not Working

doleawg — Wed, 07 Oct 2020 12:10:16 GMT

Anyone else having issues getting the app to log in?

Get to the log in page but then get errors.

Re: BT Cloud iOS App Not Working

NeilO — Thu, 08 Oct 2020 19:36:35 GMT

Hi @doleawg I'm really sorry to see you're having difficulty getting the BT cloud app to work, have you tried deleting then reinstalling the app? Do the same details allow you to log in directly on the BT Cloud website?

Re: BT Cloud iOS App Not Working

doleawg — Fri, 09 Oct 2020 08:47:23 GMT

It magically fixed itself...😎

Re: BT Cloud iOS App Not Working

NeilO — Fri, 09 Oct 2020 09:31:02 GMT

Hi @doleawg nice 1, I'm glad it's working for you again.

Re: BT Cloud iOS App Not Working

Anonymous — Sun, 11 Oct 2020 21:06:38 GMT

i have just looked at my BT Cloud app on iPad and it’s saying I have no photos,videos, or documents. Anyone know why this is, they were all there last time I looked about a week ago. Hope all my photos haven’t disappeared in cloud of smoke.

Re: BT Cloud iOS App Not Working

NeilO — Mon, 12 Oct 2020 09:18:32 GMT

Hi @Anonymous, that's not good, are your files there if you log in to the BT Cloud website using this link?

Re: BT Cloud iOS App Not Working

Anonymous — Mon, 12 Oct 2020 17:12:02 GMT

@NeilO Sorry for late reply I uninstalled the app and re installed it on my iPad and it now works again all pictures and everything else is there. So panic over thankfully.

Re: BT Cloud iOS App Not Working

DanielS — Mon, 12 Oct 2020 18:00:13 GMT

That's great to hear @Anonymous.

I'm happy it's all working for you now.

Thanks

DanielS