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Problems with MY BT App

welly1 — Wed, 21 Oct 2020 14:12:55 GMT

I'm having trouble logging into the MY BT App. I've tried uninstalling and re-installing. I've spoken to the helpline and we went through uninstalling again and managed to get in. I went to log in later in the day and no go.

I left a review on play store and a developer suggested uninstall and then changing my password. I've done this but still can't log in. The developer says he'd like to get this investigated and that I should post a question on the community.

Can anyone help please. Why can't I log into the App.

Re: Problems with MY BT App

RobbieMac — Wed, 21 Oct 2020 16:03:31 GMT

Hi @welly1

Welcome to the Community and thanks for your post!

Sorry for the problems you're having logging into the MyBT app. As this is something the Community members aren't able to help with we will pick this up and give you a hand.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Problems with MY BT App

welly1 — Thu, 22 Oct 2020 08:25:29 GMT

Thanks Robbie, Have replied to private message