BT Player BTP-115c error & subscription channels setup

pastypower2012 — Sun, 08 Nov 2020 12:26:37 GMT

Good Afternoon,

I have just added Entertainment Now Tv package to my broadband, after three days i still can't seem to access BT Player and the error codes btp-115c & BTP-15001 are coming up.

I have already turned off all my devices and turned them back on and the error is still occurring.

I've performed three factory resets each day with no joy.

Please can you advise how to get this fixed please.

Kind regards

Richard

Re: BT Player BTP-115c error & subscription channels setup

NeilO — Sun, 08 Nov 2020 16:01:57 GMT

Hi @pastypower2012, I'm really sorry your BT TV isn't working as intended, it sounds like a fault with the subscription channels. The moderation team are really busy at the moment so the quickest way to raise this with BT would be to call 0800 800 150. It may need to be referred to a specialist team by the helpdesk as these faults can be quite complex. Post back and let me know how you get on

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BT Player BTP-115c error & subscription channels setup

Re: BT Player BTP-115c error & subscription channels setup