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BT cloud mac app different from website description

casaschi — Fri, 13 Nov 2020 19:03:06 GMT

Hello,

I'm trying to setup the BT Cloud app on a macbook recently upgraded to the latest macos 11.0.1 Big Sure.

I'd like to upload a copy of my iTunes music collection to BT cloud. It's a one-off backup, I do not need any continuous backup or sync. Just a one-off upload of hundreds of music files.

Looking at the help pages here:

https://www.bt.com/help/broadband/bt-cloud/getting-set-up/how-do-i-use-bt-cloud-to-back-up-all-my-music-and-listen-to-it-

quoting:

Make sure BT Cloud is set up on your PC or Mac. You'll also need to have iTunes installed, and for your music collection to be available in iTunes
Open the BT Cloud app, and go to Music
Click on Find Music. BT Cloud will connect to your iTunes music library, and display the music that's available to upload to BT Cloud. If you have a large music collection, it may take a few minutes to upload the entire library
Select the songs you want to upload, or tick the box next to Album to select everything, then click Start Upload
You can see the progress of your upload in the Transfers tab

Issue is, after installing BT cloud on my macbook I only get the little icon on the menu bar monitoring the backup/synch process and a configuration window.

After clicking the BT Cloud app, the configuration pages opens: I have nowhere to "go to Music".

Am I doing something wrong or is the documentation obsolete?

Re: BT cloud mac app different from website description

casaschi — Fri, 13 Nov 2020 19:39:47 GMT

Also looking here:

https://www.bt.com/help/broadband/bt-cloud/getting-set-up/set-up-bt-cloud/how-do-i-set-up-bt-cloud-

and I get nothing like the picture of the app with a “Music” tab and a “Find Music” button.

Re: BT cloud mac app different from website description

Dode — Fri, 13 Nov 2020 20:53:30 GMT

In the dropdown window there should be a cogwheel. Click on that and it should open Preferences. Under Backup there should be Documents, Pictures and Desktop. Under these there should be a +Folder. Clicking on that you should be able to navigate to your music. BTCloud does have a long history of not working too well with Macs! Fingers crossed.