This topic

is BT Cloud down?, not accepting credentials

abdulmumin — Thu, 19 Nov 2020 14:17:54 GMT

Is BT Cloud down?, not accepting credentials

Re: is BT Cloud down?, not accepting credentials

mickey63 — Thu, 19 Nov 2020 14:20:42 GMT

same here..

Re: is BT Cloud down?, not accepting credentials

northstreet — Thu, 19 Nov 2020 14:22:49 GMT

And here.

Re: is BT Cloud down?, not accepting credentials

muzy — Thu, 19 Nov 2020 14:39:18 GMT

Same problem for me! Seems to be a repeat of the issue they had a few months ago

Re: is BT Cloud down?, not accepting credentials

Retrovertigo — Thu, 19 Nov 2020 15:02:59 GMT

Same. Seems to go through periods of this happening. It's the only cloud backup service I use that has downtime like this. Very annoying.

Re: is BT Cloud down?, not accepting credentials

PaulN1 — Thu, 19 Nov 2020 15:11:25 GMT

Me too - says I am not entitled to BT Cloud!

Re: is BT Cloud down?, not accepting credentials

Anonymous — Thu, 19 Nov 2020 15:37:01 GMT

I can login ok. Check service status in your area https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

Re: is BT Cloud down?, not accepting credentials

northstreet — Thu, 19 Nov 2020 16:03:03 GMT

Just seems to have sorted itself - can get back in.

Re: is BT Cloud down?, not accepting credentials

NeilO — Thu, 19 Nov 2020 16:10:50 GMT

Hi Everyone, I'm really sorry about the problems you had accessing the BT Cloud this afternoon. I can confirm this should now be fixed and I apologise for any inconvenience caused.

Re: is BT Cloud down?, not accepting credentials

PaulN1 — Thu, 19 Nov 2020 16:32:10 GMT

Hi - yes all seems Ok now thanks. Only down for an hour or so. Last time was several days.