This topic

Dismal speed after renewing contract

kah22 — Thu, 19 Nov 2020 20:30:59 GMT

I appreciate that when a new broadband service is installed it takes a few days to settle.

I was with BT, drifted out of contract but was still receiving service and a short time later renewed for the same package. (Broadband Fibre 1)

My speed at the moment is dismal is this normal? Even though I’m on the same package as previous do I have to go through this ‘settling down’ period ?

Re: Dismal speed after renewing contract

imjolly — Thu, 19 Nov 2020 20:47:57 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Dismal speed after renewing contract

kah22 — Fri, 20 Nov 2020 00:40:07 GMT

Is this what you were referring to ?

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

54.5	35	11.9	7.7	32.4	Available	Available	--
52.9	32.4	11.6	7.1	27.3	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Upto 330

Upto 50

Available

1 Stage

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 5	--	3 to 7.5	Available	Available	Yes
Up to 5	Up to 1	3 to 7.5	Available	Available	Yes
Up to 4	--	2.5 to 7	Available	Available	--
2	--	--	Available	Available	Yes
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

40.27

7.28

2020-11-16

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

12-11-2020

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme