This topic

What has happened to BT Cloud?

slogger — Mon, 23 Nov 2020 10:38:57 GMT

The problems I am seeing are:

1 - On a regular basis both the Windows app and the cloud website say "It looks like you are not eligible for BT Cloud"

2 - It would appear that the app hasn't backed up anything since July.

3 - If I go to the website nothing appears to work, eg

I thought I'd try here first before wasting a few hours of my life with BT support.

Re: What has happened to BT Cloud?

slogger — Mon, 23 Nov 2020 11:06:03 GMT

Re: What has happened to BT Cloud?

pddco — Mon, 23 Nov 2020 23:21:29 GMT

Hi. Just a thought. If you go on MyBT and look under “Your Products” is BT Cloud listed under ‘Included with BT’?

Re: What has happened to BT Cloud?

pddco — Mon, 23 Nov 2020 23:25:16 GMT

And if so, are you using the same BTID to access BTCloud as MyBT?

Re: What has happened to BT Cloud?

slogger — Tue, 24 Nov 2020 08:19:49 GMT

Oh yes, I mean sometimes I can login successfully but then I get all the errors shown above.

If I drill down through All My Files to a directory I can see that the files shown are from July, nothing has been backed up since even though the directory is listed in the local app's list to backup.

Nothing appears in the Transfers tab of the cloud client app either.