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BT Cloud

Robert_Logan — Mon, 14 Dec 2020 09:05:16 GMT

I recently got a notification that BT Cloud desktop app needed to upgrade and old version needed to uninstall. The uninstall worked but the new version will not install. I have a modern laptop with up to date Windows 10. Any suggestions?

Re: BT Cloud

Anonymous — Mon, 14 Dec 2020 12:02:59 GMT

The good news is, You're not alone.

The bad news is, You're not alone.

Sorry about that, but there's a big problem with the latest update, see this thread which is now approaching 500 posts

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/m-p/2118466#M41072

Re: BT Cloud

Robert_Logan — Mon, 14 Dec 2020 12:29:42 GMT

Thank you. I suspected as much. You would have thought the help desk could have told me that.

Re: BT Cloud

Anonymous — Mon, 14 Dec 2020 12:43:15 GMT

@Robert_Loganwrote:
Thank you. I suspected as much. You would have thought the help desk could have told me that.

They must surely know about it, pretty bad reflection on BT if they don't