https://community.bt.com/t5/Archive-Staging/BT-Cloud/m-p/2126720#M1223707 <P>I have lost access to my Cloud account.&nbsp; I tried to upgrade as requested by BT a month or so ago after which the app would not work.&nbsp; I have remover the app and re-installed a numb er of times by Cloud will still not run.&nbsp; I understand there was a problem with the original upgrade but would have expected a fix by now.&nbsp; What is happening?</P> Thu, 31 Dec 2020 16:10:41 GMT Wardy1 2020-12-31T16:10:41Z https://community.bt.com/t5/Archive-Staging/BT-Cloud/m-p/2126720#M1223707 <P>I have lost access to my Cloud account.&nbsp; I tried to upgrade as requested by BT a month or so ago after which the app would not work.&nbsp; I have remover the app and re-installed a numb er of times by Cloud will still not run.&nbsp; I understand there was a problem with the original upgrade but would have expected a fix by now.&nbsp; What is happening?</P> Thu, 31 Dec 2020 16:10:41 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud/m-p/2126720#M1223707 Wardy1 2020-12-31T16:10:41Z https://community.bt.com/t5/Archive-Staging/BT-Cloud/m-p/2126722#M1223708 <P>There's a very well known and documented problem with the latest version of the app, try logging on at <A href="https://btcloud.bt.com" target="_blank">https://btcloud.bt.com</A> using a browser</P> Thu, 31 Dec 2020 16:18:46 GMT https://community.bt.com/t5/Archive-Staging/BT-Cloud/m-p/2126722#M1223708 Anonymous 2020-12-31T16:18:46Z