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BT Wifi Not open my BT account

yeledeze — Sun, 03 Jan 2021 12:23:30 GMT

Today, I just apply fibre 100 broadband. I ordered my package and got to appoint an engineer visit.

It gives me almost 23 days to got connected but BT also says " you don't need to wait, use BT wifi"

I tried to use BT wifi, I choose BT broadband account and I use my BT ID but the system does not accept me.

It says " Please check you have entered your Username/Password correctly. "

I checked several times and also reset my password 2 times but nothing change..

Anyone know what is the problem?

Re: BT Wifi Not open my BT account

Keith_Beddoe — Sun, 03 Jan 2021 12:33:08 GMT

@yeledeze

How are you trying to access it, are you using a web browser?

Re: BT Wifi Not open my BT account

yeledeze — Sun, 03 Jan 2021 12:35:55 GMT

yes on my MacBook Pro, BT asks me to my account in a new window. but not accept. On the other hand I can open my bt account on my browser with same id and password

Re: BT Wifi Not open my BT account

Keith_Beddoe — Sun, 03 Jan 2021 12:43:56 GMT

I assume the nearby hotspot you can see, has a good signal, and you are getting the initial BT Wifi welcome screen?

Re: BT Wifi Not open my BT account

yeledeze — Sun, 03 Jan 2021 12:51:38 GMT

I have very good signal. I can see the login page, but I can’t log in, system not accept my BT id

Re: BT Wifi Not open my BT account

Keith_Beddoe — Sun, 03 Jan 2021 13:06:37 GMT

Not sure, see if another forum member has any suggestions.