https://community.bt.com/t5/Archive-Staging/BT-parental-controls-are-not-working/m-p/2127917#M1223767 <P>Hi deanclondon</P> <P>Thanks for posting, I have sent you a private message asking for some further information which we can use to raise an investigation for you to get the Parental Controls working again.</P> <P>Stuart</P> Tue, 05 Jan 2021 12:31:56 GMT StuartH 2021-01-05T12:31:56Z https://community.bt.com/t5/Archive-Staging/BT-parental-controls-are-not-working/m-p/2127835#M1223766 <P>BT Parental Controls use to work until a few months now where I discovered it's not blocking certain web sites.</P><P>I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc.</P><P>Looking at the community forum it would appear that I now need a "moderator" to investigate/fix.</P><P>I would be grateful for help</P> Mon, 04 Jan 2021 23:16:03 GMT https://community.bt.com/t5/Archive-Staging/BT-parental-controls-are-not-working/m-p/2127835#M1223766 deanclondon 2021-01-04T23:16:03Z https://community.bt.com/t5/Archive-Staging/BT-parental-controls-are-not-working/m-p/2127917#M1223767 <P>Hi deanclondon</P> <P>Thanks for posting, I have sent you a private message asking for some further information which we can use to raise an investigation for you to get the Parental Controls working again.</P> <P>Stuart</P> Tue, 05 Jan 2021 12:31:56 GMT https://community.bt.com/t5/Archive-Staging/BT-parental-controls-are-not-working/m-p/2127917#M1223767 StuartH 2021-01-05T12:31:56Z