https://community.bt.com/t5/Archive-Staging/Can-t-log-in-to-My-BT-app/m-p/2128002#M1223768 <P>Hi - I can’t log in to the My BT app on my mobile device (iPhone 12 pro) - I have reinstalled and the issue remains. After entering the correct details I get “<SPAN>Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.</SPAN>”</P><P>I can go to bt.com and login with my credentials no problem. How do I get this resolved - any ideas? Thanks&nbsp;</P> Tue, 05 Jan 2021 16:54:46 GMT Heavytyper 2021-01-05T16:54:46Z https://community.bt.com/t5/Archive-Staging/Can-t-log-in-to-My-BT-app/m-p/2128002#M1223768 <P>Hi - I can’t log in to the My BT app on my mobile device (iPhone 12 pro) - I have reinstalled and the issue remains. After entering the correct details I get “<SPAN>Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.</SPAN>”</P><P>I can go to bt.com and login with my credentials no problem. How do I get this resolved - any ideas? Thanks&nbsp;</P> Tue, 05 Jan 2021 16:54:46 GMT https://community.bt.com/t5/Archive-Staging/Can-t-log-in-to-My-BT-app/m-p/2128002#M1223768 Heavytyper 2021-01-05T16:54:46Z