This topic

BT Cloud

Thommo987 — Thu, 07 Jan 2021 10:56:28 GMT

For about 3 weeks I have been having problems with BT Cloud. My Windows 10 laptop has the icon, but I'm unable to access my files via this laptop. I've uninstalled and reinstalled the app, but still no solution. I checked in with the BT Twitter team and they have suggested 'activating' cloud. I've checked via my extras etc and can't see anything regarding activation.

Any ideas?

Re: BT Cloud

GeoffSmith — Thu, 07 Jan 2021 11:12:03 GMT

@Thommo987wrote:
For about 3 weeks I have been having problems with BT Cloud. My Windows 10 laptop has the icon, but I'm unable to access my files via this laptop. I've uninstalled and reinstalled the app, but still no solution. I checked in with the BT Twitter team and they have suggested 'activating' cloud. I've checked via my extras etc and can't see anything regarding activation.
Any ideas?

Uninstalling and reinstalling rarely works, not that there's usually any harm in trying.

There's a 76 page thread here, if you've an hour to spare :

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/td-p/2117275

Re: BT Cloud

Thommo987 — Thu, 07 Jan 2021 11:15:50 GMT

Hi Geoff Thanks for the prompt reply. I did the posts, as per your link, I wasn't sure if there had been any 'official' solutions to the problem. Doesn't look as if that is the case.