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Re: BT Virus Protect - Incomplete Installation

tundew — Mon, 18 Jan 2021 15:14:47 GMT

Hello all,

I have a similar issue. I am trying to install McaFee on my daughter's laptop at home but it keeps stopping at 80% saying "Sorry, your McAfee software couldn't be installed. SecurityCentre". I have gone through all suggested fixes of uninstalls with MCPR, Cleaner etc. When i go to Mcafee site, it wants me to log on but the userID is one with netprotect which i have no details for. I would appreciate your help please. Its a Windows 10 home edition and we have been battling with this since yesterday but still stuck at 80% all the time.

Re: BT Virus Protect - Incomplete Installation

JohnC2 — Mon, 18 Jan 2021 15:46:10 GMT

Hi @tundew, I've move your post to create your own thread as the previous thread was already solved. Sorry you are unable to get the Virus protect installed. When you check under your Security on the MyBT account do you still have available licences?
Was there any McAfee software previously installed on the laptop?

cheers

John

Re: BT Virus Protect - Incomplete Installation

tundew — Mon, 18 Jan 2021 16:00:17 GMT

Hello John,
Yes i have about 5 left out of 15. Yes there was trial one there which we removed and i used the MCPR about 6 times already to ensure nothing is left there.

Re: BT Virus Protect - Incomplete Installation

Anonymous — Mon, 18 Jan 2021 16:58:41 GMT

You should only need to run the MCPR tool to completely remove an old or failed installation of McAfee (such as the problem you just had), if this was a first time installation then MCPR will not work.

Was this a first time installation ? if so, and if there was a previous AV programme installed, then you will need to check that that has been completely removed.

Alternatively, stick with one of the free ones such as Avast or Windows Defender which are just as good if not better

Re: BT Virus Protect - Incomplete Installation

tundew — Mon, 18 Jan 2021 18:18:55 GMT

Hello,

yes this was the first install of Mcafee proper. Many thanks

Re: BT Virus Protect - Incomplete Installation

mp700997372 — Sat, 06 Mar 2021 00:55:28 GMT

I have exactly the same the issue, I have plenty of licences available. I have run the removal tool several times but the installation fails at 80% with the message "Sorry, your McAfee software couldn't be installed. SecurityCenter". This laptop is running Windows 10 Home Edition.

Please can we get an answer in this?

Re: BT Virus Protect - Incomplete Installation

DavidM — Sat, 06 Mar 2021 08:46:34 GMT

Hi @mp700997372 and welcome.

Sorry you're having problems with the Virus Protect. I'd like to take a closer look at this for you so I'll drop you a private message now.

@tundew are you still having problems?

Cheers

David

Re: BT Virus Protect - Incomplete Installation

jem1962 — Thu, 18 Mar 2021 09:21:01 GMT

Hi,

I too am having problems installing BT AntiVirus, I am getting the same 'Sorry, your McAfee software couldn't be installed' error at 80% progress.

I have run the latest version of McAfee's MCPR which completed without error but subsequent attempt to run the install also failed.

I show 4x licences free and am attempting to install on a HP i7 laptop running Windows 10 20H1.

Regards

Jem1962

Re: BT Virus Protect - Incomplete Installation

andyfromgrimsby — Thu, 11 Nov 2021 15:00:23 GMT

was this ever resolved - I have exactly the same problem installing on a new laptop??