This topic

BT Cloud - Browser Access Issues

TimCurtis — Wed, 20 Jan 2021 09:58:06 GMT

I've started to use BT Cloud to transfer files to my family members using Windows browsers but frequently I can't log onto it. I enter the username & password and that's as far as I get.

I've tried Firefox , Chrome & Edge with the same resulting failure.

This is the error from Edge:-

What is going on?

Re: BT Cloud - Browser Access Issues

CJT80 — Wed, 20 Jan 2021 10:13:07 GMT

@TimCurtis

May want to have a look here: Re: BT Cloud Won't Start - Page 3 - BT Community

Re: BT Cloud - Browser Access Issues

TimCurtis — Wed, 20 Jan 2021 15:41:16 GMT

@CJT80

That thread refers mainly to app issues whereas my issue is with using a browser such as firefox on a Windows 10 PC.

However, I can actually login OK now , it seems to be a very variable problem - mainly in the morning I think. I guess that could suggest the server(s) being overloaded as users power on their devices and start syncing.

I guess I'll start to note down the time of day I have login problems to see if there's a pattern.

Re: BT Cloud - Browser Access Issues

RKM — Thu, 21 Jan 2021 14:32:45 GMT

@TimCurtiswrote:
I've started to use BT Cloud to transfer files to my family members using Windows browsers but frequently I can't log onto it. I enter the username & password and that's as far as I get.
I've tried Firefox , Chrome & Edge with the same resulting failure.
This is the error from Edge:-

What is going on?

You'll get that error when the site is inaccessible, because either your internet connection is down or the site itself is down. I understand that they have been updating server side software recently, which would have taken the site down temporarily. You might have tried to access it while this was happening.