This topic

btcloud.bt.com - can’t open from website

Ian1157 — Mon, 25 Jan 2021 19:56:30 GMT

I am unable to access my BT Cloud through my computer which operates Windows 10. I can log in but the the header then goes to show:

btcloud.bt.com/web/app/fad29bd131b64043814af6189884791a/vault

It then hangs. 0n my other desktop, using Windows 8.1. it next goes into “activity” and opens the Cloud ok. Anyone know what the problem is?

I don’t have the App loaded due to its problems so am trying to access via the webpage.

Re: btcloud.bt.com - can’t open from website

RobbieMac — Wed, 27 Jan 2021 13:25:55 GMT

Hi @Ian1157

Thanks for your post and welcome back!

Sorry for the problems you've had logging into BT Cloud. I have checked the link and it's working fine from my side. Is everything resolved or are you still having problems?

Post back and let me know please.

Cheers,

Robbie

Re: btcloud.bt.com - can’t open from website

Les-Gibson — Wed, 27 Jan 2021 13:30:25 GMT

It's working ok for me.

If it's just one machine giving this problem try using a different browser

Re: btcloud.bt.com - can’t open from website

Ian1157 — Wed, 27 Jan 2021 14:41:11 GMT

Thanks for the response. I’ve got it working now (famous last words!) by using Google Chrome instead of Microsoft Edge. No idea why that is but it seems ok. It did work with Edge until the Desktop App update. Since then the webpage has hung. I’m not risking the Desktop App again!

Re: btcloud.bt.com - can’t open from website

Ian1157 — Wed, 27 Jan 2021 14:42:40 GMT

Thanks for the message. I tried Google Chrome instead of Microsoft Edge and it worked :-).

Re: btcloud.bt.com - can’t open from website

Les-Gibson — Wed, 27 Jan 2021 14:55:58 GMT

Good!

Assuming it was the new Chromium based Edge which is very chrome-ish, it sounds like you need to clear cookies (from Edge).

Re: btcloud.bt.com - can’t open from website

TimCurtis — Wed, 27 Jan 2021 16:32:55 GMT

@Ian1157

I've found it can be very variable regardless of which browser you use. I've noticed more in the morning between 9 to 10:30 when I think the servers might be overloaded by users turning on the devices and syncing their data. That's only my supposition though.

Re: btcloud.bt.com - can’t open from website

Ian1157 — Wed, 27 Jan 2021 16:39:18 GMT

I cleared them before but made no difference. I’m just happy I can access it again now.