This topic

Parental Controls aren't working

DavidH71 — Tue, 26 Jan 2021 08:23:41 GMT

Hi My Parental Controls aren't working- when set to "strict" the only thing that seems to get blocked is netflix and skype, but nothing else is blocked. If i customise the controls then i can free up streaming services but no other content is blocked. I've reset the service a number of times and rebooted my hub.

Any ideas?

Cheers,

David

Re: Parental Controls aren't working

RobbieMac — Tue, 26 Jan 2021 09:27:49 GMT

Hi @DavidH71

Thanks for your post and welcome to the BT Community.

Sorry for the problems managing your Parental Controls. Run through the links here and let me know how things go - How to keep your family safe online with BT Parental Controls and the different blocking categories

Cheers,

Robbie

Re: Parental Controls aren't working

DavidH71 — Tue, 26 Jan 2021 13:25:05 GMT

Hi Robbie, many thanks for getting in touch, I've looked through the link you sent me and I'm afraid it's not really helped.

Thank you,

David

Re: Parental Controls aren't working

JohnC2 — Tue, 26 Jan 2021 16:55:03 GMT

Hi DavidH71, thanks for checking that out and sorry it hasn't helped. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John