BT Smart Hub 2: Access control problem

richardkoudry — Sat, 30 Jan 2021 02:47:36 GMT

Hello,

I used to have BT Home Hub 6 but when I configure Access Control for one device, all other devices are also blocked. After reading other customers' experience, I had requested BT Smart Hub 2. The first thing I noticed, was the fact that the Access Control feature on the PC, disabled, i.e. cannot be configured.

I then downloaded the MyBT app. At first I was able to configure the access control via my Android phone. It was not intuitive but it was working until today. There was a service outage in my area last night and today MyBT App no longer gives me the option to configure Access Control, instead it takes me to the bt.com page. I had defaulted the router to factory default but this made no difference to the issue.

In the meantime, I am not able to control my kids internet access. I don't know what exactly has changed so I had to removed my MyBT App several times and re-installed but this did seem to work.

Please let me if anyone else is having the same issue.

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BT Smart Hub 2: Access control problem