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Broadband set up

vobster1 — Tue, 02 Feb 2021 12:46:46 GMT

Couple of questions - I can't download the set up help - get this message This site can’t be reached

pbttbc.bt.motive.com took too long to respond. Also trying to set up my BT Cloud and it is not showing on My Products.

Re: Broadband set up

Keith_Beddoe — Tue, 02 Feb 2021 12:55:05 GMT

@vobster1

Ignore it, and just disable Smart Setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/%7E/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5

Re: Broadband set up

vobster1 — Tue, 02 Feb 2021 15:10:01 GMT

Hello - I did what you suggested and the Smart set up keeps on muscling in ,. Did the same when I tried to set up Cloud. It won't let me disable it

Re: Broadband set up

imjolly — Tue, 02 Feb 2021 15:12:20 GMT

if you have disabled smart setup following @Keith_Beddoe link then you should not have anymore problems with smart setup - unless you do a hub factory reset which will again activate smart setup

Re: Broadband set up

vobster1 — Tue, 02 Feb 2021 15:19:08 GMT

I followed Keiths link but all that happened was that the Smart Set Up came up again and there wasn't an option to disable. My broadband is working fine - I was just looking for the extras

Re: Broadband set up

imjolly — Tue, 02 Feb 2021 15:20:08 GMT

have you turned of smart setup

Turn Off smart setup

Re: Broadband set up

vobster1 — Tue, 02 Feb 2021 15:25:43 GMT

The option to disable does not come up- this is what I get every time

Welcome to BT
Get online with Smart Setup

Re: Broadband set up

imjolly — Tue, 02 Feb 2021 15:33:51 GMT

if you enter 192.168.1.254 into you browser address bar that should take you to hub manager when you need to enter you admin password once your are in hub manager then smart setup is on bottom row and by selecting you can turn off

best done with ethernet connection