https://community.bt.com/t5/Archive-Staging/My-BT-app-won-t-let-me-log-in/m-p/2138113#M1223992 <P>I've been using the app for several months to control device access to my Smart Hub. A few days ago the app suddenly asked me to log in again. It won't let me log in. The username and password are correct, I have verified this on the BT web site. I have rebooted the phone, cleared the app cache, and reinstalled the app. Nothing works. When I try to log in the screen flashes a couple of times and then returns to the log in screen. I'm on a Samsung phone with Android 10.</P><P>I suspect the app updated itself and is now broken. Since the the app is the only way I can set access controls for the Smart Hub, this is really annoying.</P><P>I'd like to add that I've just tried the app on an old HTC phone running Android 6 and it works just fine.</P> Wed, 03 Feb 2021 09:38:52 GMT trepats 2021-02-03T09:38:52Z https://community.bt.com/t5/Archive-Staging/My-BT-app-won-t-let-me-log-in/m-p/2138113#M1223992 <P>I've been using the app for several months to control device access to my Smart Hub. A few days ago the app suddenly asked me to log in again. It won't let me log in. The username and password are correct, I have verified this on the BT web site. I have rebooted the phone, cleared the app cache, and reinstalled the app. Nothing works. When I try to log in the screen flashes a couple of times and then returns to the log in screen. I'm on a Samsung phone with Android 10.</P><P>I suspect the app updated itself and is now broken. Since the the app is the only way I can set access controls for the Smart Hub, this is really annoying.</P><P>I'd like to add that I've just tried the app on an old HTC phone running Android 6 and it works just fine.</P> Wed, 03 Feb 2021 09:38:52 GMT https://community.bt.com/t5/Archive-Staging/My-BT-app-won-t-let-me-log-in/m-p/2138113#M1223992 trepats 2021-02-03T09:38:52Z https://community.bt.com/t5/Archive-Staging/My-BT-app-won-t-let-me-log-in/m-p/2139879#M1223993 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286806">@trepats</a>&nbsp;and thanks for posting.</P> <P>I'm sorry you're having problems with the App. I'd like to take a look at this for you so I'll drop you a private message now. Just reply with the details and we'll take it from there.</P> <P>Cheers</P> <P>David</P> Mon, 08 Feb 2021 10:05:23 GMT https://community.bt.com/t5/Archive-Staging/My-BT-app-won-t-let-me-log-in/m-p/2139879#M1223993 DavidM 2021-02-08T10:05:23Z