This topic

BT Sport App 4K?

Gashead — Sat, 06 Feb 2021 15:54:41 GMT

Can anybody confirm or deny the wording on this page

https://www.bt.com/sport/bt-sport-ultimate#get-bolt-on

"Got the BT Sport App?

Upgrade your app

Add the BT Sport Ultimate add-on and watch our biggest sport in unbeatable picture quality.

BT Sport App in HDR, 4K, 4K HDR with Dolby Atmos"

I tried to do so but the £5 to add and continue button doesn't work. Following a chat with an online adviser who asked me to clear my cookies and cache and reset my password I was still unable to do so. I called 0800 800 150 and was told the app is only available in HD. On my NVidia Shiled TV Pro the app indicates my Android TV setup is able to display 4K HDR and against my account ir says "Upgrade to BT Sport Ultimate to experience select events in glorious 4K HDR.

So either I am incredibly stupid or all of this is complete and utter nonsense! Assuming neither of the above is there a product code or something else I need to get 4K HDR through the app?

Re: BT Sport App 4K?

NeilO — Sat, 06 Feb 2021 16:56:08 GMT

Hi @Gashead welcome back to the community, I'm sorry to see you're having problems getting the BT Sport Ultimate add on. How do you currently pay for the BT Sport app? Is it part of a BT TV package if so can you confirm what package you're on?

Thanks

Neil

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 10:21:06 GMT

Hi Neil, good to hear from you again!

I'm currently on BT TV "Sport" with "BoxNation" and "HD and 4K" add-ons which appear to give me the necessary access to BT Sport in HD. Hope there is a path to the exciting world of the app in 4K and Dolby Atmos!

Re: BT Sport App 4K?

JohnC2 — Sun, 07 Feb 2021 11:12:48 GMT

Hi @Gashead, thanks for posting back that information. I'm not sure why you can't order the 4K App but it may be linked to the 4K add on you already have.
Do you have a 4K BT TV box? If so the Spurs v WBA game is on channel 433 today, kick off 12:00, so would you be able to check you if you can watch on the BT TV box or get an upgrade message and let me know.

cheers

John

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 11:25:14 GMT

Hi John, yes I have been able to watch 4K via my BT TV box the last few months. However in my current configuration I am not using the box and wish to use the app via Android and Google TV and also would allow me to view 4K in my bedroom.

The reason for the reconfigure was using my Google Nest router with mains networking which clashes with the BT TV box also via mains to a BT Smart hub but would still like the 4K app option.

Re: BT Sport App 4K?

JohnC2 — Sun, 07 Feb 2021 11:43:34 GMT

Hi @Gashead, thanks for confirming that for me. The App should match your TV subscription and you should be able to watch in 4K on compatible devices.
I'm not sure but think it could be your set up that it is not available on. Check out the 'How do I watch BT Sport Ultimate' section on the link you posted originally as it shows that it is not available on Android.

cheers

John

Re: BT Sport App 4K?

NigelB72 — Sun, 07 Feb 2021 11:58:05 GMT

@Gashead Ultimate should be available on Nvidia Shield. If you log into the app on your shield you can check in the settings if it's capable of UHD HDR.

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 12:05:41 GMT

Hi Nigel, yes the Device Checker both on my Nvidia Shield and Google TV Chromecast show my setup is capable of 4K HDR and my connection speed. Against Account it says "Upgrade to BT Sport Ultimate" to experience select events in glorious 4K HDR" as per my original post. From the BT website it also says available in Android TV and Google TV, just can't upgrade.

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 12:12:59 GMT

Hi John. It shows as available here https://www.bt.com/sport/bt-sport-ultimate and within the app if I upgrade. Currently TV and receiver not showing HDR or Dolby Atmos on TOT WBA.

Re: BT Sport App 4K?

NigelB72 — Sun, 07 Feb 2021 12:18:36 GMT

@Gashead if you can access BT Sport Ultimate on Channel 443 on Youview, you shouldn't need to upgrade your account. Are you logging in to the App using the same email address that's set with your regular BT account? This would be the one to log into MyBT etc..

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 12:23:33 GMT

Hi Nigel, yes I'm using the same account as set up for my broadband and BT TV but no option for BT Sport Ultimate. Will see if my Sony TV app thinks differently at half time.

Re: BT Sport App 4K?

NigelB72 — Sun, 07 Feb 2021 12:33:14 GMT

@Gashead try deleting the app and re downloading it from the app store just in case it's running an old version that hasn't updated.

Re: BT Sport App 4K?

NigelB72 — Sun, 07 Feb 2021 12:37:15 GMT

@Gashead Are you casting to the Shield using the inbuilt Chromecast or are you accessing BT Sport directly through the Shield App downloaded from the Play Store?

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 13:12:59 GMT

Using the BT TV app. I uninstalled, rebooted and reinstalled and version unchanged

2.18.0 - 1.0.3 27/11/2020

phone is on 8.9.0 so must be a completely different numbering system.

Device checker still tells me my equipment and line speed is capable of 4K and HDR but Account tells me the enigmatic need to upgrade to BT Sport Ultimate and no Ultimate channel available in the guide.

Re: BT Sport App 4K?

NigelB72 — Sun, 07 Feb 2021 13:18:35 GMT

It definitely sounds like an account issue then. Hopefully one of the mods will be able to help out with it..

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 13:55:12 GMT

Tempted to call 0800 150150 again but when I called yesterday was told there was no 4K support in the Android app.

Re: BT Sport App 4K?

NigelB72 — Sun, 07 Feb 2021 14:01:17 GMT

According to the FAQ's Android app only supports HDR and not 4K HDR..

@DarrenDev should the Nvidia Shield support 4k HDR on BT Sport?

Re: BT Sport App 4K?

DarrenDev — Sun, 07 Feb 2021 15:38:12 GMT

No 4k support in the Android mobile/tablet app, but Android TV supports 4k / HDR. The the device checker says it's an account issue, so it'll be a provisioning error. Send me a DM with your BT ID and I'll take a look this evening.

Re: BT Sport App 4K?

NigelB72 — Sun, 07 Feb 2021 16:48:29 GMT

@Gashead can you dm @DarrenDev and he'll look into your issue for you 👌

Re: BT Sport App 4K?

Gashead — Sun, 07 Feb 2021 16:50:19 GMT

Thanks for hooking me up Nigel, I have done so and will report back if and hopefully when resolved.